Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Takeyla Barbee

Takeyla Barbee

Sandy,United States

Summary

Dedicated Customer Service Representative, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Language Translation
03.2022 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high call volume, consistently maintaining professional demeanor and prioritizing customers'' needs.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Contributed to positive work environment by actively participating in team meetings and sharing ideas for improvement.
  • Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
  • Maintained high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Answer more than 50 calls per hour promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded proactively and positively to rapid change.
  • Demonstrated flexibility by adapting swiftly to changes in product offerings or company procedures, minimizing disruption to customer experience.
  • Exhibited strong multitasking skills on daily basis by handling multiple phone lines without compromising quality of service provided.
  • Displayed positive attitude and excellent problem-solving skills, which contributed to overall success of customer service team.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Clerical Assistant

See BAll Hit Ball LLC
06.2022 - Current
  • Streamlined office processes by organizing and maintaining efficient filing systems.
  • Enhanced team productivity by providing administrative support and coordinating schedules for multiple departments.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prepared meeting materials and maintained accurate minutes, ensuring seamless communication among attendees.
  • Provided exceptional customer service, addressing client concerns promptly and professionally.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained 80% accuracy while typing 35 wpm

Customer Care Representative

ACS Xerox
03.2007 - 08.2011
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed high call volume with over 100+ clients exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Collaborated with cross-functional teams to resolve complex customer issues in timely manner.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Assisted in development of internal processes aimed at enhancing overall team productivity levels within call center environment.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Helped with over 100 customers every day in large call volume with positive attitude and focus on customer satisfaction.
  • Communicated with over 100 clients daily regarding account services.

Education

GED -

Mt. Hood Community College
Gresham, OR
06.2024

Skills

  • Billing and Invoicing
  • Copying documents
  • Data Entry
  • Filing systems
  • Meeting Preparation
  • Microsoft Office
  • Scheduling appointments
  • Typing Speed
  • Scanning Documents
  • Clerical Support

Languages

Spanish
Limited Working

Timeline

Clerical Assistant

See BAll Hit Ball LLC
06.2022 - Current

Customer Service Representative

Language Translation
03.2022 - Current

Customer Care Representative

ACS Xerox
03.2007 - 08.2011

GED -

Mt. Hood Community College

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