Summary
Overview
Work History
Education
Skills
Timeline
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Takia Addison

Harvey,IA

Summary

Dynamic FOH Manager with a proven track record at Chilis Restaurant, enhancing customer satisfaction and team performance through effective complaint handling and staff training. Expert in analyzing sales and financial trends to boost profitability. Skilled in vendor negotiation and fostering guest relations, demonstrating a balance of hard and soft skills for operational excellence.

Overview

11
11
years of professional experience

Work History

FOH Manager

Chilis Resturant
01.2023 - 05.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw food preparation and monitored safety protocols.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.

Floor Lead Server

New Orleans Creole Cookery
03.2019 - 01.2023
  • Ensured compliance with safety regulations, maintaining clean and hazard-free work environment for all employees.
  • Developed employee schedules, balancing individual preferences while meeting operational needs of business effectively.
  • Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.

Bartender Shift Manager

Court Of Two Sisters
03.2013 - 06.2019
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Bachelor of Science - Criminal Justice

Southern University At New Orleans
New Orleans, LA
05.2026

Skills

  • Scheduling Staff
  • Complaint Handling
  • Marketing support
  • Guest Relations
  • Vendor negotiation
  • Training and coaching
  • Food Safety Compliance
  • Staff Management
  • Staff Motivation
  • Task Delegation
  • Quality Standards
  • POS system operations

Timeline

FOH Manager

Chilis Resturant
01.2023 - 05.2024

Floor Lead Server

New Orleans Creole Cookery
03.2019 - 01.2023

Bartender Shift Manager

Court Of Two Sisters
03.2013 - 06.2019

Bachelor of Science - Criminal Justice

Southern University At New Orleans

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Takia Addison