Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAKIA BONNER

Vossburg,MS

Summary

Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than six years.

Overview

4
4
years of professional experience

Work History

Tier 2 Tech Advisor

Kelly Services
10.2023 - Current
  • Provides second-level support for iOS devices (iPhone, iPad, iPod touch) and Mac OS devices (iMac, all MacBook types).
  • Answers user inquiries regarding computer software and hardware operation.
  • Logs customer information using company ticketing system.
  • Makes decisions regarding exceptions to out-of-warranty repairs.
  • Provides on-call support for critical issues.
  • Resolves problems with malfunctioning products.
  • Installs software, modifies and repairs hardware, and resolves technical issues.

Customer Service-Sales

IQOR
01.2022 - 07.2022
  • Give customers information about products and services
  • Help customers with complaints and questions

Tech Support Agent

SITEL
08.2020 - 07.2021
  • Identifies and handles customers inquiries, resolves customer concerns and maintains customers satisfaction

Education

ASSOCIATE -

ANTONELLI COLLEGE
Hattiesburg, MS
06.2009

DIPLOMA -

QUITMAN HIGH SCHOOL
Quitman, MS
05.2003

Skills

  • Excellent verbal and written communication skills
  • Active listening and empathy in customer interactions
  • Proficient in using CRM software and virtual communication tools
  • Strong problem-solving and conflict resolution abilities
  • Self-motivated and adapt at time management in a remote setting
  • Adaptability to changing customer demands and expectations

Timeline

Tier 2 Tech Advisor

Kelly Services
10.2023 - Current

Customer Service-Sales

IQOR
01.2022 - 07.2022

Tech Support Agent

SITEL
08.2020 - 07.2021

ASSOCIATE -

ANTONELLI COLLEGE

DIPLOMA -

QUITMAN HIGH SCHOOL

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