TAKIA BONNER
Vossburg,MS
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than six years.
Overview
4
4
years of professional experience
Work History
Tier 2 Tech Advisor
Kelly Services
10.2023 - Current
- Provides second-level support for iOS devices (iPhone, iPad, iPod touch) and Mac OS devices (iMac, all MacBook types).
- Answers user inquiries regarding computer software and hardware operation.
- Logs customer information using company ticketing system.
- Makes decisions regarding exceptions to out-of-warranty repairs.
- Provides on-call support for critical issues.
- Resolves problems with malfunctioning products.
- Installs software, modifies and repairs hardware, and resolves technical issues.
Customer Service-Sales
IQOR
01.2022 - 07.2022
- Give customers information about products and services
- Help customers with complaints and questions
Tech Support Agent
SITEL
08.2020 - 07.2021
- Identifies and handles customers inquiries, resolves customer concerns and maintains customers satisfaction
Education
ASSOCIATE -
ANTONELLI COLLEGE
Hattiesburg, MS06.2009
DIPLOMA -
QUITMAN HIGH SCHOOL
Quitman, MS05.2003
Skills
- Excellent verbal and written communication skills
- Active listening and empathy in customer interactions
- Proficient in using CRM software and virtual communication tools
- Strong problem-solving and conflict resolution abilities
- Self-motivated and adapt at time management in a remote setting
- Adaptability to changing customer demands and expectations
Timeline
Tier 2 Tech Advisor
Kelly Services
10.2023 - Current
Customer Service-Sales
IQOR
01.2022 - 07.2022
Tech Support Agent
SITEL
08.2020 - 07.2021
ASSOCIATE -
ANTONELLI COLLEGE
DIPLOMA -
QUITMAN HIGH SCHOOL
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