Takia Dixon
Temple Hills,MD
Summary
Experienced customer service representative and office manager with proven track record in elevating customer satisfaction through expert resolution of inquiries and diligent service. Adept at fostering positive customer relationships and enhancing team efficiency by sharing knowledge and best practices. Known for outstanding problem-solving skills and a commitment to excellence in all customer interactions. Skilled Director of First Impressions with experience in high-level customer service and front desk management. Strengths include superior communication skills, problem-solving abilities, and adeptness at creating welcoming environments for diverse clientele. Proven track record of enhancing corporate image through friendly and professional demeanor. Impact made by improving overall client satisfaction and fostering positive relationships on behalf of organizations.
Overview
11
11
years of professional experience
Work History
First Impressionist Lead
EagleView
Washington, DC
10.2024 - Current
- Greeted guests and visitors upon arrival.
- Managed incoming calls, routed to appropriate personnel or departments.
- Maintained confidentiality of sensitive information regarding the company's operations.
- Processed mail and packages received at the front desk.
- Tracked employee attendance records on a daily basis using an automated system.
- Collaborated closely with IT department to resolve any technical issues encountered by customers during their visit.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
Customer Service Representative
Centerra
Upper Marlboro, MD
07.2023 - 10.2024
- Fostered lasting customer relationships through engaging and friendly service.
- Effectively addressed and resolved customer complaints, ensuring satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Upheld exceptional professionalism in challenging customer interactions, preserving positive experiences.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Site Coordinator
Ecco Select
Arlington, VA
03.2021 - 07.2023
- Coordinated with vendors to ensure timely delivery of supplies.
- Designed and produced various marketing collaterals such as brochures, flyers, and posters.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Engaged in customer conversations to understand and address needs, resolve issues, and respond to inquiries about the product.
- Anticipated and delivered outstanding support, resulting in enhanced productivity and customer service levels.
- Delivered excellent front-line customer support through prompt responses to incoming calls, emails, and assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Receptionist
Maximum Support Services
Washington, DC
12.2017 - 03.2021
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Responded to inquiries from internal staff members regarding office operations.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Verified visitors' identification cards before allowing access to the building.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Receptionist
Harford County Public Schools
Harford, Maryland
08.2013 - 12.2017
- Performed data entry tasks into various computer systems accurately and promptly.
- Successfully oversaw all aspects of managing incoming mail distribution, coordinating courier services, processing faxes, and fulfilling document photocopying requirements.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Responded to inquiries from internal staff members regarding office operations.
- Monitored office supplies inventory and placed orders when necessary.
- Efficiently managed incoming phone calls by taking accurate messages and directing them to the relevant teams or individuals.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Certificate - Dental Assisting
Fortis College
Landover, MD06-2015
Skills
- Customer relationship management (CRM)
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
References
References available upon request.
Accomplishments
- Relevant coursework: Customer service management
- Communication strategies
- Office administrative skills
Timeline
First Impressionist Lead
EagleView
10.2024 - Current
Customer Service Representative
Centerra
07.2023 - 10.2024
Site Coordinator
Ecco Select
03.2021 - 07.2023
Receptionist
Maximum Support Services
12.2017 - 03.2021
Receptionist
Harford County Public Schools
08.2013 - 12.2017
Certificate - Dental Assisting
Fortis College
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