Takia Fowler
StoneCrest,GA
Summary
Versatile professional with 25+ years of experience in customer service, 10+ years in management, and a proven track record in healthcare administration, gig economy roles, and team leadership. Known for adaptability, empathy, and a strategic approach to problem-solving, I excel at optimizing processes, enhancing client satisfaction, and fostering team growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver | Independent Contractor
Lyft, Uber, Uber Eats
05.2022 - Current
- Delivered safe, reliable transportation and food services, achieving high client satisfaction ratings.
- Adapted to dynamic schedules while building strong relationships with diverse clientele.
NJ PPL
NexRep
10.2024 - 12.2024
- Conducted scheduled outbound patient check-in calls and answered inbound calls.
- Directed patients to financial resources and connected them with insurance specialists.
- Maintained compliance with HIPAA and PHI regulation.
Client Support Specialist
GoDaddy
02.2021 - 03.2022
- Managed 60+ client calls daily, enhancing user experience and driving a 25% retention increase.
- Delivered tailored website solutions, earning recognition for first-call resolution and efficiency.
Medicaid Correspondence Specialist
Gainwell Technologies
01.2021 - 05.2021
- Resolved escalated Medicaid inquiries with a 95% satisfaction rate while ensuring HIPAA compliance.
- Improved service workflows, enhancing accuracy and timeliness.
Tow Truck Operator
P.O.B Enterprises
02.2016 - 08.2019
- Designed customer follow-up strategies, improving retention by 6%.
- Negotiated contracts, expanding business relationships and service reach.
Customer Service Team Manager
NUE Medical Consulting
05.2015 - 05.2016
- Led a 15-person team, reducing turnover by 8% and driving client satisfaction through Kaizen training.
- Enhanced service processes, resulting in consistent client engagement and payment resolution.
Education
Certificate - Business Management
University of Phoenix
08.2023
Associate - Business Management
Clayton State University
05.2010
Skills
- Leadership & Team Development
- Strategic Communication
- Customer Experience Optimization
- Healthcare Compliance (Medicaid/Medicare, HIPAA)
- Process Improvement & Adaptability
- Integrity
- Accountable
- Adaptable
- Medicaid efficient
- Medical insurance and hands on experience
- Over 20 years of Customer service experience
Certification
Certification in Business Management
Timeline
NJ PPL
NexRep
10.2024 - 12.2024
Driver | Independent Contractor
Lyft, Uber, Uber Eats
05.2022 - Current
Client Support Specialist
GoDaddy
02.2021 - 03.2022
Medicaid Correspondence Specialist
Gainwell Technologies
01.2021 - 05.2021
Tow Truck Operator
P.O.B Enterprises
02.2016 - 08.2019
Customer Service Team Manager
NUE Medical Consulting
05.2015 - 05.2016
Certificate - Business Management
University of Phoenix
Associate - Business Management
Clayton State University
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