TaKia Harris
Louisville,Kentucky
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Nortons Healthcare
06.2023 - 01.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Customer Serivce Rep
KNIPPERX
12.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
ASI (GENERAL ELECTRIC)
02.2020 - 12.2022
- Handled 60+ inbound calls per day answering questions and/or concerns regarding GE products and services.
- Helped customers calling in for technical support for their GE appliances such as fridges, oven ranges, etc.
- Managed replacements, refunds, and reimbursements for dissatisfied customers.
- De-escalated calls with customers regarding inaccurate and/or damaged products.
- Resolved customer concerns, inquiries and/or complaints effectively through multi-channels such as email,phone and chat support.
Customer Service Representative
American Red Cross
09.2016 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Central High School
Louisville, KY06.2011
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Strong empathy
- Problem-Solving
- Quality Assurance
- Registration and Scheduling
- Attention to Detail
- Caring and Empathetic
- Calm and Effective Under Pressure
- Punctual and Hardworking
Timeline
Patient Access Representative
Nortons Healthcare
06.2023 - 01.2024
Customer Serivce Rep
KNIPPERX
12.2022 - 06.2023
Customer Service Representative
ASI (GENERAL ELECTRIC)
02.2020 - 12.2022
Customer Service Representative
American Red Cross
09.2016 - 01.2019
High School Diploma -
Central High School
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