Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takia Jackson

Montgomery,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Tax Preparer Assistant

Concentrix
03.2024 - 04.2024
  • Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
  • Assisted senior tax preparers in completing more than 300 complex returns, ensuring compliance with all regulations.
  • Supported clients in gathering relevant financial information, enabling accurate tax return filings.
  • Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
  • Temporary, Seasonal Position

Client Relations Representative

Edfinancial Services
10.2023 - 12.2023
  • Enhanced client satisfaction by addressing and resolving their concerns promptly and professionally.
  • Coordinated with internal departments to resolve client issues swiftly while maintaining clear communication throughout the process.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Maintained up-to-date knowledge on federal regulations governing student loans, ensuring compliance in all interactions with borrowers.
  • Delivered exceptional customer service during inbound calls from borrowers seeking assistance with account questions or concerns.
  • Improved borrower satisfaction by providing accurate and timely information on student loan programs, processes, and requirements.
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.

Customer Service Representative

Continuum Global Solutions
01.2021 - 12.2023
    • Handled customer inquiries and suggestions courteously and professionally.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Responded to customer requests for products, services, and company information.

Bank Customer Service Representative

SYKES
10.2020 - 01.2021
    • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
    • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
    • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
    • Collaborated with team members to achieve branch sales targets by promoting banking products and services.
    • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.

Apple Technical Advisor

Conduent
03.2020 - 10.2020
    • Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.
    • Maintained strict adherence to data privacy regulations while handling sensitive client information and troubleshooting issues.
    • Cultivated a positive work environment by actively participating in team-building activities, sharing knowledge, and providing constructive feedback to peers.
    • Delivered exceptional customer service, resulting in increased customer loyalty and positive feedback.
    • Increased positive customer feedback by consistently providing knowledgeable and friendly assistance.
    • Contributed to team success by meeting or exceeding individual performance metrics regularly.

Sales Associate

Dillard's
11.2019 - 03.2020
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
    • Built relationships with customers to encourage repeat business.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Conn's Home Plus
06.2019 - 11.2019
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
    • Built relationships with customers to encourage repeat business.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Consistently received positive feedback from customers for attentive service and in-depth product knowledge.
    • Handled customer inquiries promptly and professionally, resolving concerns or directing them to appropriate personnel as needed.
    • Assisted in inventory management, ensuring the availability of high-demand products for customer purchase.
    • Contributed to team meetings by sharing best practices and suggesting areas for improvement within the store operations or sales process.
    • Increased customer satisfaction by providing personalized product recommendations and demonstrating appliance features.

Customer Service Representative

Alorica
01.2016 - 06.2019
    • Handled customer inquiries and suggestions courteously and professionally.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Mathematics

Auburn University-Montgomery
Montgomery, AL
05.2022

No Degree - Medical Billing And Coding

H. Council Trenholm State Community College
Montgomery, AL
05.2017

High School Diploma -

Lee High School
Montgomery, AL
05.2014

Skills

  • Data entry proficiency
  • Active Listening
  • Conflict Resolution
  • Reading Comprehension

Timeline

Tax Preparer Assistant

Concentrix
03.2024 - 04.2024

Client Relations Representative

Edfinancial Services
10.2023 - 12.2023

Customer Service Representative

Continuum Global Solutions
01.2021 - 12.2023

Bank Customer Service Representative

SYKES
10.2020 - 01.2021

Apple Technical Advisor

Conduent
03.2020 - 10.2020

Sales Associate

Dillard's
11.2019 - 03.2020

Sales Associate

Conn's Home Plus
06.2019 - 11.2019

Customer Service Representative

Alorica
01.2016 - 06.2019

Associate of Science - Mathematics

Auburn University-Montgomery

No Degree - Medical Billing And Coding

H. Council Trenholm State Community College

High School Diploma -

Lee High School

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Takia Jackson