Takia Lindsay
Healthcare Customer Service
Summary
Experienced healthcare coordinator with 5+ years of experience in providing high quality care to patients in both autonomous and collaborative team environments. Seeking remote healthcare administration opportunities to focus healthcare education and skillset to make a significant impact in areas of customer service, clinical administration, or related roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Remote Stock & Bill Coordinator
Binson's Home Healthcare Centers
10.2021 - Current
- Consistently produces significant volume of orthotic supply orders according to company policies and procedures, meeting and often exceeding monthly department sales goals, while also assisting the orthotic and prosthetic billing department with CMN validation reports
- Speaks on behalf of the department to obtain all necessary information from new customers and medical facilities in a professional manner including demographic information, current physician, product needs, and insurance
- Process patient file searches in computerized patient account data system to update and maintain patient records and research patient insurance and order history
- Maintains working knowledge of applicable healthcare Federal and State laws and regulations and company compliance rules to ensure adherence in a manner that reflects honest, ethical, and professional conduct
Customer Service Representative/Patient Coordinator
Binson's Home Healthcare Centers
08.2019 - 03.2021
- Received and processed incoming customer medical supply order requests via phone, face to face, or email
- Contacted and coordinated providers and patients making referrals and arranging appointments
- Trained and coached new hire orthotic customer service representatives and patient coordinators to prepare them to confidently work independently at their assigned location
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ12.2024
Skills
- Administrative support
- Customer service
- Insurance verification
- Problem-solving
- Decision-making
- Multitasking and organization
- CMN validation
- Appointment setting
- Data entry
Websites
Certification
- Decision Maker - Personal Finance, 10/2022
- Reflective Decision Maker, 10/2022
- Reflective Problem Solver, 10/2022
- Strategic Problem Solver, 10/2022
- NSLS Foundations of Leadership Certificate, 06/01/22
Affiliations
- National Honor Society of Leadership and Success (NSLS) | March 2022 – Present
Work Preference
Work Type
Full TimeInternshipWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offWork from home option401k matchStock Options / Equity / Profit SharingTimeline
Remote Stock & Bill Coordinator
Binson's Home Healthcare Centers
10.2021 - Current
Customer Service Representative/Patient Coordinator
Binson's Home Healthcare Centers
08.2019 - 03.2021
Bachelor of Science - Healthcare Administration
University of Phoenix
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