Takia Martin
Waukegan,IL
Summary
Reliable employee cultivating solid relationships and instilling trust with patients. Assisting with daily tasks to improve their quality of life. Committed to placing a high value on individual needs while paying close attention to crucial details. Highly regarded for being a considerate and collaborative team member dedicated to continuous growth and taking on new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver/Special Needs Caregiver
BrightStar Care
05.2022 - Current
- Enhanced patient comfort by 10%, providing compassionate and attentive care addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Improved well-being of individuals with particular enabled demands through individualized care and steadfast support.
- Provided valuable assistance to families in accessing community support services and resources tailored to their loved one's specific requirements.
Live-In Caregiver
Assure Home Health
07.2020 - 03.2023
- Promoted clients' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Identified potential hazards within homes environment, making necessary adjustments to ensure client safety and comfort.
- Adapted care routines to accommodate changes in clients'' health or preferences, maintaining high level of satisfaction.
- Assisted with daily living activities, errand runs, and household chores.
- Facilitated welcoming and inclusive atmosphere by promoting camaraderie and social interaction among each client.
Customer Service Representative
Seafood Junction
07.2017 - 05.2020
- Enhanced customer satisfaction by 10% daily, promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various job aspects, including soft skills development, product knowledge enhancement, and procedural updates.
- Answered constant flow of customer calls with minimal wait times.
Education
Innovations High School of Arts Integration
Chicago, ILSkills
- HIPAA Compliance
- Care Plan Adherence
- Progress Documentation
- Mobility Assistance
- Emotional Support
- Feeding Assistance
- Time Management
- Dementia Care
- Hospice Care
- Medical chart documentation
- Physical therapy
- Analytical Thinking
Certification
- PCA- Personal Care Aide
- CPR certified
- Certified Nursing Assistant (CNA)
Timeline
Caregiver/Special Needs Caregiver
BrightStar Care
05.2022 - Current
Live-In Caregiver
Assure Home Health
07.2020 - 03.2023
Customer Service Representative
Seafood Junction
07.2017 - 05.2020
Innovations High School of Arts Integration
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