Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takia Mills

Houston,TX

Summary

Helpful hope personal assistance committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Professional untied healthcare with experience interacting with patients daily to deliver top-quality healthcare services. Practiced in recording vital signs and supporting medical staff with various patient care tasks. Certified in [Area of certification] and [Area of certification]. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Healthcare Assistant

Hope Personal Assistance
Houston, Texas
08.2021 - Current
  • Assisted in scheduling and preparing patient appointments.
  • Provided assistance to nursing staff with patient care activities such as bathing, dressing and feeding patients.
  • Monitored patient progress and reported any changes to the healthcare team.
  • Assisted in the administration of medication under the supervision of a nurse or physician.
  • Maintained accurate records of patient information including medical history, test results, medications and treatments administered.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.

Insurance Customer Service Representative

Progressive
Austin, Texas
06.2022 - 11.2023
  • Greeted customers and provided prompt, courteous service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Maintained accurate records of customer interactions and transactions.
  • Researched relevant policy information to answer customer questions.
  • Provided quotes on various types of insurance policies.
  • Facilitated payment processing for premium payments and renewals.
  • Advised customers on available coverage options that best fit their individual needs.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Developed strong relationships with clients by providing exceptional customer service.

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
Englewood
03.2023 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

UnitedHealthcare
Houston, Texas
02.2022 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted in scheduling and preparing patient appointments.
  • Monitored patient progress and reported any changes to the healthcare team.
  • Assisted in the administration of medication under the supervision of a nurse or physician.
  • Conducted patient education on health topics related to their condition.
  • Maintained accurate records of patient information including medical history, test results, medications and treatments administered.
  • Reported any suspected abuse or neglect of patients to appropriate authorities.
  • Greeted visitors and answered telephone calls in a professional manner while providing information about services offered by the healthcare facility.
  • Collected payments from patients for services rendered according to established guidelines.
  • Updated electronic medical records systems with pertinent information regarding patient visits.

Education

High School Diploma -

Carroll High School
Monroe, LA
05-2020

Skills

  • Patient Education
  • ADL support
  • Patient transportation
  • Confidentiality
  • Patient Care
  • Compassionate Care
  • Healthcare regulations
  • HIPAA Compliance
  • Patient Companionship

Timeline

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
03.2023 - 09.2023

Insurance Customer Service Representative

Progressive
06.2022 - 11.2023

Customer Service Representative

UnitedHealthcare
02.2022 - 02.2023

Healthcare Assistant

Hope Personal Assistance
08.2021 - Current

High School Diploma -

Carroll High School
Takia Mills