Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Communication Skills
Timeline
Generic

Takia Murphy

Summary

Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.

Overview

4
4
years of professional experience

Work History

MEDICAL SUPPORT ASSISTANT

JAMES HALEY VA HOSPITAL
11.2023 - Current
  • Working on ward with nurses to ensure that all necessary administrative duties are performed
  • Having basic knowledge of anatomy and medical terminology in order to assist healthcare staff with finding the correct treating teams and ordering supplies
  • Providing support to health care staff and ensuring appropriate maintenance of patient care unit
  • Aiding all nurses and ensuring appropriate cleanliness of all units
  • Maintaining and updating patient databases on computers, coordinating with various departments and ensure proper services and supplies of unit
  • Aiding nurses and guiding patients in and out of unit
  • Preparing and updating patient charts with ancillary reports and forms from various departments
  • Maintaining discharge summary reports for all patients and maintaining records of all patients
  • Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

PATIENT CARE REPRESENTATIVE

CHANGE HEALTHCARE
01.2022 - 12.2023
  • Responsible for scheduling patient appointments and making reminder calls to patients
  • Also inform patients about delays or wait times to ensure they are seen on time while also updating their information at every visit
  • Occasionally request medicine refills as needed for the patient if they have been seen by their Primary Care Physician within a 6-month time span
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.

SPECIMEN PROCESSOR

Aston Carter
03.2021 - 03.2022
  • Company Overview: temp agency
  • Responsible for labeling and processing patient specimens accurately
  • And distributing to appropriate areas of laboratory
  • Specimen receiving and sorting, lab support, and test data entry
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
  • Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
  • Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
  • Improved laboratory efficiency by streamlining specimen processing protocols.

CUSTOMER SERVICE REPRESENTATIVE

WIPRO
10.2020 - 01.2022
  • Responsible for reviewing medical benefits and telling them about their copays if needed also going over providers medical claims
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Graduate -

C. Leon King High School
Tampa, Fl
05-2018

Skills

  • Detail-oriented
  • Medical record assessment
  • HIPAA compliance
  • Patient communication
  • Customer service
  • Healthcare billing expertise
  • Specimen labeling
  • Data entry
  • Electronic medical records
  • Conflict resolution
  • Medical terminology

Leadership Experience

I'm a person who provides direction, instructions, and guidance to anyone who can also be known as a team, for the purpose of achieving a certain goal.

References

Available upon request.

Communication Skills

I have exceptional communication skills. I communicate powerfully and prolifically. I speak English fluently.

Timeline

MEDICAL SUPPORT ASSISTANT

JAMES HALEY VA HOSPITAL
11.2023 - Current

PATIENT CARE REPRESENTATIVE

CHANGE HEALTHCARE
01.2022 - 12.2023

SPECIMEN PROCESSOR

Aston Carter
03.2021 - 03.2022

CUSTOMER SERVICE REPRESENTATIVE

WIPRO
10.2020 - 01.2022

High School Graduate -

C. Leon King High School

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Takia Murphy