Takia Thomas
Minneapolis,MN
Summary
Creative professional with strong interpersonal skills and a proven ability to work effectively within teams and across departments to achieve shared goals. Adept at building meaningful relationships, influencing stakeholders, and fostering collaboration at all levels of an organization. Enthusiastically curious and committed to learning, I seek innovative ways to enhance outcomes, streamline processes, and exceed individual and organizational objectives.
Overview
6
6
years of professional experience
Work History
Volunteer Experience Ambassador
Second Harvest Heartland
05.2024 - Current
- Coordinated volunteer shifts by preparing materials, training over 30-65+ participants in safety and operational protocols, and fostering a welcoming, inclusive environment to ensure a positive and productive experience.
- Demonstrated strong organizational and project management skills by balancing multiple high priorities, maintaining daily accurate production logs, and collaborating with cross-functional teams to meet deadlines and goals.
- Engaged volunteers through mission-driven presentations, built relationships to encourage ongoing involvement, and successfully met monthly fundraising targets by converting volunteers into donors.
Sales Associate
Sunglass Hut
11.2022 - 04.2024
- Demonstrates a consistent track record of achieving sales plans and corporate objectives by nurturing both new and established customer relationships, thereby fostering brand loyalty.
- Proficiently delivered an exceptional customer experience by establishing meaningful connections, meticulously attending to details, and providing personalized and distinctive shopping encounters that result in heightened 4.88 customer satisfaction rating.
- Actively engaged and contributed to cultivating a positive in-store atmosphere, cultivated robust and professional relationships with colleagues and management.
- Upholds store aesthetics with a sense of pride and take the initiative to maintain immaculate, visually appealing, and well-organized displays and inventory, ensuring the safeguarding of all entrusted company assets.
Personal Care Assistant
Accra
08.2018 - 03.2024
- Provided compassionate and personalized care to clients, ensuring their physical and emotional well-being through activities such as bathing, dressing, and medication management.
- Assisted clients with mobility, transfers, and exercises, promoting their independence and overall health.
- Maintain a clean and safe living environment by performing housekeeping tasks, including cleaning, laundry, and meal preparation.
- Foster a strong rapport with clients and their families, promoting trust and open communication to better address their needs and concerns.
- Exemplifies empathy, patience, an excellent interpersonal skill when working with individual facing, physical and cognitive challenges.
Safety Specialists
Listening House
06.2021 - 05.2022
- Safeguarded the well-being of guests and staff through adept de-escalation and the mitigation of maladaptive behaviors during challenging and unsafe scenarios
- Delivered hands-on, personalized assistance to individuals coping with diverse mental health challenges and crisis situations, ensuring their physical and emotional safety
- Acquired extensive expertise and showcased proficiency in adhering to harm reduction and trauma-informed principles, facilitating a safe and supportive environment
- Distinguished track record of mentoring and training, having successfully mentored 4 new safety specialists while authoring multiple comprehensive training documents to enhance team competence
Program Advocate
Listening House
03.2021 - 06.2021
- Served as the primary representative of the organization, both internally to visitors, guests, and partner organizations, and externally to the community, always aligning actions and words with Listening House's overarching vision and values
- Facilitated the daily operations, meticulous tracking, and upkeep of designated areas, catering to the needs of over 200+ daily guests seeking essential services encompassing sleep, hygiene, and nourishment
- Collaborated seamlessly with upper management, leaders, and subject matter experts to devise and implement comprehensive service plans for guests, ensuring a holistic approach to their needs
Education
Bachelor of Science - Business Administration, Biblical Studies
North Central University
Minneapolis, MN05.2024
Skills
- Adaptability
- Client Advocacy
- Compassionate
- Customer Relationship Management (CRM)
- Interpersonal skills
- Microsoft Software
- Project Management
- Team Leadership
- Time Management
Timeline
Volunteer Experience Ambassador
Second Harvest Heartland
05.2024 - Current
Sales Associate
Sunglass Hut
11.2022 - 04.2024
Safety Specialists
Listening House
06.2021 - 05.2022
Program Advocate
Listening House
03.2021 - 06.2021
Personal Care Assistant
Accra
08.2018 - 03.2024
Bachelor of Science - Business Administration, Biblical Studies
North Central University
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