Takiah Ford
Apalachicola
Summary
Reliable and motivated professional with a Certified Medical Administrative Assistant credential and more than four years of experience in fast-paced customer service environments. Known for strong interpersonal skills, attention to detail, and the ability to stay calm under pressure. Excels at building positive relationships with clients, patients, and team members while maintaining accuracy in administrative and front-desk tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Waiter
The Beach Pit-Saint George Island, FL
01.2020 - Current
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 4-6 tables at a time
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended lunch and drink pairings
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well being of customers
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
After-School Program Leader
Project Impact
01.2021 - 01.2023
- Designed and implemented engaging daily activities for students to enhance learning experiences.
- Coordinated communication between parents, staff, and community partners to foster collaboration and support.
- Supervised program volunteers, providing training and guidance to ensure effective participation.
- Developed curriculum materials that align with educational standards and student interests.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 10 students.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Supervised up to 10 students during outdoor exercise periods, monitoring group, and individual safety.
Education
High School Diploma - General Studies
Franklin County High School
Eastpoint, FL05.2020
Licensed Practical Nurse - LPN program
Gulf Coast State College
Port Saint Joe, FLSkills
- Food Safety
- Dedication
- Customer service
- Microsoft Excel
- Patient monitoring
- Computer skills
- POS
- Cleaning
- Sales
- Restaurant experience
- Communication skills
- Time management
- Caregiving
- Cash handling
- Organizational skills
- Serving Experience
- Hospitality
Certification
Driver's License
Certified Medical Administrative Assistant (2020)
CPR Certified (2024)
First Aid Certified (2024)
Timeline
After-School Program Leader
Project Impact
01.2021 - 01.2023
Server/Waiter
The Beach Pit-Saint George Island, FL
01.2020 - Current
High School Diploma - General Studies
Franklin County High School
Licensed Practical Nurse - LPN program
Gulf Coast State College