Summary
Overview
Work History
Education
Skills
Timeline
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Takiala Flythe

Woodland,NC

Summary

Versatile and compassionate professional with a proven track record in patient care and team leadership, notably at Food Lion. Excelled in delivering high-quality customer service and fostering team collaboration. Demonstrated exceptional problem resolution skills and a commitment to improving client independence and satisfaction. Achieved significant improvements in team performance and customer retention rates.

Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.

Overview

9
9
years of professional experience

Work History

Home Care Provider

Home Health Services
01.2022 - Current
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Group Home Worker

Group Home
02.2020 - 05.2023
  • Assisted individuals with daily living activities to improve their independence and overall quality of life.
  • Assisted patients with personal care, social interaction and emotional support.
  • Facilitated conflict resolution among group home residents as needed, promoting a positive living environment for all individuals involved.
  • Demonstrated exceptional time management skills while simultaneously managing multiple aspects of resident care within the group home setting.

Customer Service Representative

Teleperformance
09.2019 - 05.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Work From Home Agent

Spectrum
04.2019 - 04.2022
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.

General Manager

Food Lion
09.2015 - 08.2018
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Great customer service

Education

High School Diploma -

Northampton High School
Conway, NC
06-2013

Skills

  • Patient care
  • Compassionate caregiving
  • Meal preparation
  • Housekeeping
  • Patient transportation
  • First aid and safety
  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Appointment scheduling
  • Call handling
  • Customer service
  • Understanding customer needs
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Problem resolution
  • LiveChat messaging
  • Direct sales
  • Leadership and team building
  • Team player
  • Time management

Timeline

Home Care Provider

Home Health Services
01.2022 - Current

Group Home Worker

Group Home
02.2020 - 05.2023

Customer Service Representative

Teleperformance
09.2019 - 05.2022

Work From Home Agent

Spectrum
04.2019 - 04.2022

General Manager

Food Lion
09.2015 - 08.2018

High School Diploma -

Northampton High School

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Takiala Flythe