Takierra Walker-Harrigan
Miami Gardens,FL
Overview
9
9
years of professional experience
Work History
Claims Representative
Generali Global Assistance
Pembroke Pines, FL
04.2023 - Current
- Proficient in assigned clients policies and procedures.
- Identifies and corrects potential claim problems, such as balance billing or incorrect re-pricing.
- Identifies and updates any provider database discrepancies in the operating system and report to Claims Manager if deemed necessary.
- Answers phones in a clear, polite speaking voice. Provides requested information in a timely, accurate, and professional or directs the call to the proper party.
- Identifies needs to request additional information in order to adjudicate a claim (e.g. medical records), communicates with Claims Support Team and Client Service Coordinators to ensure that information is requested.
- Reviews medical records for claims adjudication purposes
Case Manager/Paralegal
Landau & Associates/Buckeye Law Group
Sunrise, FL
03.2022 - 02.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Admissions Counselor
Keiser University
Fort Lauderdale, FL
06.2021 - 03.2022
- Develops prospects from current students, faculty, referral leads,
conferences, educational fairs, career days or campus tours. - Contacts prospective students to present information and/or explain
available programs and services. Communicates with prospects about
admission requirements, program offerings, curriculum, and/or basic
financial aid information by various means of communication. - Manages yield strategies for prospects and applicants. Collaborates with
admissions colleagues, academic advisers, financial aid officers, and
residential life personnel to create an effective yield team and ensure a
smooth transition from inquiry to enrolled student status. Prepares reports
of activities and tracking of prospects' and suspects' inquiries, applications,
and student outcomes up to and including enrollment. - Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
Supervisor
Steps New York
Pembroke Pines, FL
08.2019 - 03.2021
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Supervisor
Lucky Brand Jeans
Pembroke Pines, FL
03.2019 - 08.2019
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Reviewed reports from subordinate staff members before submitting them to senior management.
Assistant Manager
Charlotte Russe
Pembroke Pines, FL
08.2015 - 03.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL05.2020
Associate of Arts -
Broward College
Fort Lauderdale, FL12.2017
High School Diploma -
Miramar High School
Miramar, FL06.2015
Skills
- Management
- Problem Solving
- Conflict Resolution
- Leadership
- Computer Literate
- Attorney Support
- Legal Research Skills
Timeline
Claims Representative
Generali Global Assistance
04.2023 - Current
Case Manager/Paralegal
Landau & Associates/Buckeye Law Group
03.2022 - 02.2023
Admissions Counselor
Keiser University
06.2021 - 03.2022
Supervisor
Steps New York
08.2019 - 03.2021
Supervisor
Lucky Brand Jeans
03.2019 - 08.2019
Assistant Manager
Charlotte Russe
08.2015 - 03.2019
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts -
Broward College
High School Diploma -
Miramar High School
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