Summary
Overview
Work History
Education
Skills
Timeline
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Takiesha Powell

McDonough,GA

Summary

Dynamic Student Loan Advisor at Nelnet Servicing with a proven track record in problem-solving and customer service. Skilled in financial aid advising and loan processing, I excel at navigating complex regulations to enhance borrower experiences. Recognized for my ability to collaborate effectively and implement continuous improvements, ensuring client satisfaction and operational efficiency.

Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

10
10
years of professional experience

Work History

Student Loan Advisor

Nelnet Servicing
11.2023 - Current
  • Utilized problem-solving techniques to identify solutions to complex student loan issues.
  • Collaborated with other departments within the organization such as accounting and legal teams when needed.
  • Evaluated current procedures used by Student Loan Advisors and recommended improvements where needed.
  • Assisted borrowers in navigating the complexities of the student loan system by preparing documents necessary for application processes.
  • Developed strong customer service skills while working as a Student Loan Advisor, providing guidance to clients on loan repayment options.
  • Worked closely with customers throughout their journey towards obtaining a suitable loan package which meets their needs.
  • Maintained up-to-date knowledge of all federal, state, and private loan programs available for students.

Claims Adjuster

State Farm Mutual
12.2021 - 02.2023
  • Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations.
  • Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.
  • Handled difficult conversations professionally while maintaining composure during high-stress situations.
  • Used strong customer service skills to negotiate with policyholders to settle claims.
  • Managed caseloads efficiently while meeting tight deadlines without compromising quality standards.
  • Examined claim forms and other records to confirm coverage for loss or damage.
  • Maintained detailed records of all claim activities in a computer system for accurate tracking purposes.
  • Utilized various computer software programs and databases to complete claims analysis.
  • Demonstrated strong problem-solving skills when addressing challenging disputes between parties involved in a claim.

Human Resources Specialist

121 Inflight Catering
11.2015 - 12.2021
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.

Human Resources Specialist

New York Digital District
05.2019 - 06.2020
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.

Accounts Payable Assistant/Account Receivable Assistant/Payroll Clerk/Biller

Flying Food Group
06.2015 - 10.2015
  • Assist with billing, accounts payable, and payroll
  • Sort mail and distribute to all departments
  • Performed accounting and clerical functions to support accounting department
  • Input vouchers, invoices, checks, account statements, reports and other records into excel

Education

Business Management, Accounting Candidate

Miller-Motte community college
Macon, Georgia
05.2025

Skills

  • Computer Literacy
  • Team Player
  • Fast/Accurate Data Entry Skills
  • Strong communication
  • MS Word
  • Excel/Pivot Tables
  • Outlook
  • Type 65 wpm
  • Continuous Improvement
  • Dependable and organized
  • QuickBooks
  • Income-driven repayment plans
  • Financial aid advising
  • Loan consolidation
  • Clerical skills
  • Student loan regulations
  • Loan rehabilitation
  • Public service loan forgiveness
  • Loan processing
  • Student assistance
  • HR policies and procedures
  • Customer relations
  • Training and mentoring
  • Recruiting
  • Pre-employment screening
  • Recruitment strategies
  • Employee relations
  • Onboarding and orientation
  • Benefits administration
  • Project planning
  • Confidential document control
  • Performance management
  • Wages and salary
  • Exit interviews
  • Labor relations
  • Job analysis
  • Recruitment
  • Flexible work arrangements
  • Contract negotiation
  • Benefits package preparation

Timeline

Student Loan Advisor

Nelnet Servicing
11.2023 - Current

Claims Adjuster

State Farm Mutual
12.2021 - 02.2023

Human Resources Specialist

New York Digital District
05.2019 - 06.2020

Human Resources Specialist

121 Inflight Catering
11.2015 - 12.2021

Accounts Payable Assistant/Account Receivable Assistant/Payroll Clerk/Biller

Flying Food Group
06.2015 - 10.2015

Business Management, Accounting Candidate

Miller-Motte community college

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Takiesha Powell