Hi, I’m
Takiesha Sims
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient, empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Diligent Healthcare has a solid background in customer service. Proven track record of efficiently resolving customer inquiries, and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance the customer experience.
Overview
13
years of professional experience
1
Certificate
Work History
Profit expansion groupMesquite, USA
Customer service representative
02.2017 - 10.2023
Job overview
- I am on the inbound team. I handle accounts and if customer haven't received product i reship. Made payments to accounts for customers. And informed them why account was charged if customer had any concerns on the billing. I also notated in the account everything was done. Never end call without customer being ok.
- Provided support in managing high volume calls and emails, ensuring timely responses.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new staff on company policies and customer service best practices, fostering team cohesion.
- Analyzed feedback to identify trends, driving improvements in service quality and efficiency.
- Implemented strategies to handle escalated issues, reducing resolution time significantly.
- Managed over 50 calls a day with high volumes
Windsor Care and Rehabilitation CenterTerrell, USA
CNA - Certified Nursing Assistant
02.2017 - 06.2017
Job overview
- I would come in get the residents ready for supper. Get a couple showers in before dinner and the rest after I've laid people in bed. Do rounds checks and hydration rounds.
- Provided compassionate patient care, assisting with daily living activities and fostering dignity.
- Monitored vital signs, documenting changes to ensure timely medical attention as needed.
- Collaborated with healthcare team to develop and implement individualized care plans for residents.
- Trained new staff on best practices for patient care and safety protocols, enhancing team efficiency.
- Facilitated communication between patients, families, and medical staff to address concerns effectively.
- Implemented infection control measures, maintaining a safe environment for residents and staff.
- Conducted routine assessments of patient needs, adjusting care strategies based on observations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Ness home health careMesquite, USA
Home Health Aide
01.2015 - 11.2016
Job overview
- Assisted patients with daily living activities, ensuring comfort and dignity in personal care.
- Monitored vital signs and reported changes to healthcare professionals for timely intervention.
- Developed personalized care plans in collaboration with healthcare teams to meet individual patient needs.
- Provided companionship and emotional support, enhancing quality of life for clients and families.
- Educated patients and families on health management strategies and medication adherence practices.
- Trained new aides on best practices for patient care, safety protocols, and documentation standards.
- Implemented efficiency improvements in care delivery processes, optimizing resource allocation and time management.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
American Home Healthcare Services, Inc.Terrell, USA
Home Health Aide
02.2015 - 07.2016
Job overview
- Advocated for patient rights and preferences, fostering a respectful environment within care settings.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance such as walking and regular exercising.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Assisted patients with daily living activities, ensuring comfort and dignity in personal care.
- Monitored vital signs and reported changes to healthcare professionals for timely intervention.
Baylor Scott & White HealthDallas, USA
Housekeeper
11.2013 - 02.2015
Job overview
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, ensuring effective use of tools and supplies.
- Collaborated with healthcare staff to prioritize cleaning tasks based on patient needs.
- Implemented efficient cleaning procedures, enhancing overall workflow efficiency.
- Trained new staff on cleaning protocols and safety practices to ensure compliance.
- Conducted regular inspections to identify areas needing attention or improvement.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Developed strategies for optimizing time management during high-demand periods.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Roys studioDallas, USA
Appointment Setter
01.2011 - 11.2014
Job overview
- Scheduled appointments effectively, maximizing client engagement and satisfaction.
- Coordinated follow-up communications to ensure appointment confirmations and reminders.
- Managed calendar systems to optimize scheduling efficiency and reduce conflicts.
- Increased sales by 15%
- Implemented process improvements that enhanced workflow efficiency in scheduling operations.
- Analyzed client feedback to refine appointment strategies and improve service delivery.
- Led initiatives to streamline communication between clients and studio personnel for better coordination.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
UT Southwestern Medical Center at DallasDallas, USA
Housekeeping
11.2011 - 11.2013
Job overview
- Collaborated with housekeeping team to streamline processes and improve efficiency.
- Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Received housekeeping and maintenance requests or work orders and contacted staff to resolve.
- Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Maintained facility to computer standards through proper maintenance, repair and housekeeping.
- Assisted in streamlining housekeeping processes for increased efficiency during daily tasks.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Assisted management in implementing new procedures for increased efficiency within the housekeeping department.
- Assisted with routine housekeeping tasks, meal preparation, dressing personal hygiene.
- Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
- Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.
- Promoted customer-centric culture within the housekeeping department by emphasizing attentive service during inspections.
- Conducted staff meetings and communicated with members of other departments to coordinate housekeeping activities.
- Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
- Improved team efficiency by implementing streamlined housekeeping processes and procedures.
- Maintained a clean and safe living environment by performing light housekeeping duties as needed.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Coordinated with housekeeping staff to ensure timely room turnover, resulting in higher guest satisfaction.
- Streamlined housekeeping processes for increased efficiency, reducing staff workload and optimizing resources.
Education
Centric Nursing InstituteDallas, TX
Nursing assistant Certification from Nursing
12.2025
Roosevelt High SchoolDallas, TX
High School Diploma
05.2011
Skills
- Hair care
- Time management
- Vital signs
- Payment posting in medical billing systems
- Fleet management
- Health insurance
- Microsoft Word
- Bed linen changing
- Basic life support
- Hazard identification and correction
- Critical care
- Medical billing
- Direct sales
- Safe patient lifting practices
- Gait belt
- Health promotion
- Medication administration
- Safe lifting practices
- Microsoft Outlook
- Pain management
- Transportation management systems
- Achieving HIPAA compliance
- Heavy lifting
- Logistics management
- Abuse and neglect policy adherence
- Logistics
- Hoyer lift
- Office experience
- Grocery store
- CPR
- Patient care
- Bedpans
- Safe environment creation
- persuasion
- Negotiation
- Technical proficiency
- Urinal use
- Medical terminology
- CNA patient management
- HHA
- Critical care experience
- Retail math
- Analysis skills
- Home health
- Zoom
- Nail care
- Customer relationship management
- Computer operation
- Health insurance verification via real-time eligibility check
- Medicare
- Phone etiquette
- Fact-checking
- Certified nursing assistant
- Caregiving
- Nursing
- Computer skills
- Dispatching
- CRM software
- CNA
- Google Workspace
- Teamwork
- Basic math
- Nursing home experience
- Healthcare privacy protection
- Working with geriatric patients
- Professional ethics
- Product demos
- Reality orientation
- Emergency procedures
- Call light response
- Problem-solving
- Microsoft Excel
- Skincare
- CNA certified
- Medical claims
- Shaving
- Acute care
- Oral hygiene
- Warehouse experience
- Bedpan use
- Denture care
- Customer service
- Inventory management
- Laundry
- Medical office experience
- Electronic health records management
- Home and community care experience
- Manual handling
- Long-term care facility experience
- Medical scheduling
- Grammar experience
- Portable toilets
- Internal compliance assessments
- Urinary drainage unit
- Medical receptionist
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft Outlook
- scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Prioritization
- Staff training
- De-escalation techniques
Certification
- CNA, 01/01/17, Present
- Certified Home Health Aide, 01/01/17
- Driver's License, 01/01/17
- BLS Certification, 01/01/17
- State Tested Nursing Assistant, 01/01/17
- Certified Nursing Assistant (CNA), 01/01/17
- CPR, 01/01/17
Accomplishments
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved Certified Nursing Program by completing the course's with accuracy and efficiency.
Timeline
Customer service representative
Profit expansion group
02.2017 - 10.2023
CNA - Certified Nursing Assistant
Windsor Care and Rehabilitation Center
02.2017 - 06.2017
Home Health Aide
American Home Healthcare Services, Inc.
02.2015 - 07.2016
Home Health Aide
Ness home health care
01.2015 - 11.2016
Housekeeper
Baylor Scott & White Health
11.2013 - 02.2015
Housekeeping
UT Southwestern Medical Center at Dallas
11.2011 - 11.2013
Appointment Setter
Roys studio
01.2011 - 11.2014
Centric Nursing Institute
Nursing assistant Certification from Nursing
Roosevelt High School
High School Diploma
Hobbies and Interests
- Passionate about balancing physical health with mental and emotional wellness.
- Gym Workouts
- Historical Exploration
- Adventure Travel
- Baking