Microsoft Office
TAKILIA MAYFIELD
Northport,AL
Summary
I have been in the business industry since 2003 and I enjoy working with people and being the best version of myself.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
21
21
years of professional experience
Work History
MANAGER/CFO
RMTDD ANCHOR, LLLP & HED GROUP, INC. dba River’s Edge
10.2013 - 12.2024
- Manage Staff of 40
- Answer telephone, draft documents, scan documents, print documents as needed daily
- Operate daily duties of the facility
- Manage/Balance Vault for Daily Operations
- Make Cash Deposits available for Loomis pickup as well as some manual deposits daily
- Oversee all departments and have bi-weekly manager meetings
- Pay all Vendors weekly for services rendered via Quickbooks
- Pay all utilities monthly via Quickbooks
- Reconcile all accounts via Quickbooks
- Communicate with Vendors regarding any updates or issues with equipment
- Handle New Hires (Interviews, Paperwork, etc.)
- Communicate with Legal Team if needed
- Communicate with Owners weekly to give updates
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
OFFICE MANAGER/SECRETARY/PARALEGAL
Law Office of Nick Underwood
11.2003 - 05.2019
- Draft legal documents, fax, scan, email, copy, etc.
- File legal documents with different courts
- Provide customer service to customers
- Schedule appointments, as needed
- Make daily cash deposits
- Pay all utilities via Quickbooks
- Reconcile accounts via Quickbooks
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
DEBT COLLECTOR/ADMINISTRATION
FIS
01.2011 - 01.2013
- Provide customer service to customers
- Arrange payments for customers
- Monitor daily mail and file it accordingly
- Handle any and all communication via fax, email, etc.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Identified and contacted customers with overdue accounts to address payment status.
Education
Masters - Business Admin
University of West Alabama
01.2021
Bachelor - Business Administration
University of Phoenix
01.2011
Associate of Arts - Arts
Bevill State Community College
Fayette, AL05-1999
High School - undefined
Central High School
01.1997
Skills
- Microsoft Office
- Computer Literacy
- Strong Communication
- Notary Public
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Timeline
MANAGER/CFO
RMTDD ANCHOR, LLLP & HED GROUP, INC. dba River’s Edge
10.2013 - 12.2024
DEBT COLLECTOR/ADMINISTRATION
FIS
01.2011 - 01.2013
OFFICE MANAGER/SECRETARY/PARALEGAL
Law Office of Nick Underwood
11.2003 - 05.2019
Bachelor - Business Administration
University of Phoenix
High School - undefined
Central High School
Masters - Business Admin
University of West Alabama
Associate of Arts - Arts
Bevill State Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit SharingPaid sick leave401k match4-day work weekQuote
It is never too late to be what you might have been.
George Eliot
Software
Quickbooks
Languages
English
Native or Bilingual
Similar Profiles
Ashly MolinaAshly Molina
Dining Room Hostess at River’s EdgeDining Room Hostess at River’s Edge
Amber FischerAmber Fischer
Med Surg PCA at River’s Edge HospitalMed Surg PCA at River’s Edge Hospital
Cheyenne KraftCheyenne Kraft
Service Supervisor at Ground Round at River’s EdgeService Supervisor at Ground Round at River’s Edge
McKayla HeinbaughMcKayla Heinbaugh
Volunteer at Mark HornbakerVolunteer at Mark Hornbaker
Charlotte GentryCharlotte Gentry
Director of 911 Communications at NorthStar EMSDirector of 911 Communications at NorthStar EMS