Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Hi, I’m
Takima Jones
Medical Assistant Technician
Lauderhill,USA
Summary
Overview
8
years of professional experience
Work History
ATHENA MEDICAL MANAGEMENT GROUP LLCCoral Springs, Florida
Medical Front Office Receptionist
07.2023 - Current
Job overview
- Greet patients and visitors in a friendly and professional manner.
- Assist with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Verify patient demographic information at time of check-in and check-out.
- Process payments for services rendered using cash register or point-of-sale system.
- Prepare charts for new patients prior to their appointment.
- Scan documents into the practice's EMR system as needed.
- Ensure all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Respond to emails from patients inquiring about appointments or other matters related to their care.
- Perform data entry accurately into the practice's EMR system as needed.
- Assist with administrative tasks such as filing, faxing, copying documents.
- Reconcile daily payments received against charges billed on each account.
- Protect patients by observing strict HIPAA guidelines.
- Inform patients of financial responsibilities prior to rendering services.
- Check patients in and out for appointments and collect co-payments.
- Maintain patient accounts by obtaining, recording and updating personal and financial information.
- Compile physical and digital documents, charts and reports.
- Deliver high-quality administrative and customer service to sustain patient and work flows.
- Apply knowledge of medical terminology and insurance processes to support office administration productivity.
ATHENA MEDICAL MANAGEMENT GROUP LLCCoral Springs, Florida
Patient Communication Representative
10.2022 - Current
Job overview
- Provided excellent customer service to patients by answering questions, addressing concerns and resolving issues.
- Assisted in scheduling patient appointments and follow up visits.
- Responded to incoming emails, faxes and telephone inquiries from patients in a timely manner.
- Developed strong relationships with internal staff members as well as external customers through effective communication skills.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Counseled patients on potential financial liabilities and payment requirements.
Women's Health CenterOakland Park, FL
Medical Assistant Technician
11.2020 - 08.2021
Job overview
- Assist providers with medical procedures
- Phlebotomy
- Collect and test urine samples
- Escort patients to exam room/ clean and maintain exam rooms
- Record patient vital signs
- Council patients for pre and post op
- Answer a high volume of phone calls
- Verify and schedule patient appointments
- Responsible for back office duties
- Sterilization.
- Provided support to physicians, nurses and other healthcare professionals in a variety of clinical settings.
- Assisted with patient exams, taking vital signs, collecting specimens, administering injections and performing laboratory tests.
- Assisted patients with scheduling appointments, filling out forms and providing instructions for follow-up care.
SITELPompano Beach, FL
Supervisor
07.2015 - 01.2020
Job overview
- Train and prepare agents to respond to customer questions and complaints and troubleshoot problems with services or products
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Set Expectations to meet the client required KPI Coach and develop the agent's customer's relationships that contributed to the business objectives.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 20+ agents in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Responded to customer questions regarding products, prices and availability.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Florida Career CollegeLauderdale Lakes, FL
Medical Assistant Technician from Medical Assisting
02.2021
University Overview
Dillard Community High School
GED from GED
01.2000
University Overview
Phoenix UniversityONLINE
from Accounting
University Overview
Skills
- Medical Charting
- Mail Management
- Medical Billing
- Records Management
- HIPAA Compliance
- Billing Support
- Payment Collection
- Insurance Verification
- Referral Verification
- Medical Terminology
- Front Desk Operations
- Patient Scheduling
- Account Management
- Proficient in {EMR,Availity,Word,Excel}
- Appointment Scheduling
- Co-Payment Collection
- Electronic Medical Records
- Telephone Etiquette
- Patient Relations
- Inventory Oversight
- Insurance Claims
- HIPAA Guidelines
- Workflow Optimization
- Understanding of Medical Laws
- Appointment Setting
- Technologically Savvy
Willing To Relocate
Willing To Relocate
- Title: Medical Assistant
- Authorized To Work: US
Timeline
Medical Front Office Receptionist
ATHENA MEDICAL MANAGEMENT GROUP LLC
07.2023 - Current
Patient Communication Representative
ATHENA MEDICAL MANAGEMENT GROUP LLC
10.2022 - Current
Medical Assistant Technician
Women's Health Center
11.2020 - 08.2021
Supervisor
SITEL
07.2015 - 01.2020
Florida Career College
Medical Assistant Technician from Medical Assisting
Dillard Community High School
GED from GED
Phoenix University
from Accounting
Similar Profiles
Michelle GarzaMichelle Garza
Accounting Associate at Athena Property ManagementAccounting Associate at Athena Property Management
FEMIE B. YABUT FEMIE B. YABUT null
HEALTHCARE ASSISTANT at ATHENA HEALTHCARE GROUPHEALTHCARE ASSISTANT at ATHENA HEALTHCARE GROUP
Lucas JohnsonLucas Johnson
Strategic Information Analyst at Athena Technology Group, IncStrategic Information Analyst at Athena Technology Group, Inc