Takinya Burley

Schedule, ordering supplies, staff of 7, assigned daily tasks, training, laundry, clean rooms, overseeing room for sale

• Gained extensive knowledge in data entry, analysis and reporting.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.

• Processed transactions using a point-of-sale system.
• Provided accurate information about products, prices and services.
• Greeted customers and provided exceptional customer service.
• Organized stockroom shelves according to size, color or style.
• Maintained cleanliness of store environment including floors, windows, displays.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Processed credit card transactions quickly and securely.
• Developed trusting relationships with customers by making personal connections.
• Built and maintained relationships with peers and upper management to drive team success.

• Coordinated with other departments for special requests or repairs needed in the rooms.
• Trained new staff in cleaning methods and proper use of equipment.
• Developed strategies to increase efficiency while reducing costs within the department.
• Conducted regular inspections of guest rooms to ensure cleanliness standards are met.
• Ensured all safety regulations were followed by team members.
• Provided guidance to staff on proper techniques for cleaning carpets, furniture upholstery, windows.
• Supervised daily activities of employees including assigning tasks and checking work performance.
• Resolved customer complaints in a professional manner.
• Conducted regular inspections to ensure cleanliness standards are being upheld.
• Created schedules for staff according to occupancy levels and budgeting needs.
• Maintained records of room status, occupancy rates, and revenue generated from housekeeping services.
• Audited all laundry processes including washing, drying, folding, ironing.
• Implemented systems for tracking lost items found in guest rooms or common areas.
• Organized and distributed housekeeping supplies such as linens, towels, and toiletries.
• Reviewed payroll information to ensure accuracy of employee hours worked.
• Cultivated relationships with vendors to secure better pricing on supplies and equipment.
• Assisted with interviewing potential candidates for open positions on the housekeeping staff.
• Identified areas where additional training may be required for team members.
• Performed administrative duties such as filing documents, preparing reports.
• Inspected guestrooms to ensure they met hotel standards.
• Monitored inventory levels of supplies and placed orders when necessary.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Conducted daily walk throughs and inspections of guest rooms and public spaces.
• Prepared and distributed assignment sheets to assigned staff.
• Conferred with staff to resolve performance and personnel problems and discuss company policies.
• Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
• Ordered supplies through approved vendors and submitted invoices for payments.
• Communicated with maintenance team on damages to repair.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Waxed and polished wood furnishings to restore faded appearance.
• Reported damage or theft of hotel property to management.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Inspected furniture for damage or stains in between guest stays.
• Maintained clean floors throughout property by sweeping, scrubbing and waxing.
• Communicated with customers about requests for additional supplies or cleaning services.
• Worked flexible hours across night, weekend, and holiday shifts.
• Worked effectively in fast-paced environments.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Passionate about learning and committed to continual improvement.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Proven ability to develop and implement creative solutions to complex problems.

• Stocked shelves with freshly laundered items in an orderly fashion.
• Inspected linen for tears or stains and treated them accordingly.
• Removed lint from dryer screens after each load.
• Provided excellent customer service at all times.
• Monitored washing machine cycles to ensure proper treatment of fabrics.
• Folded dried articles neatly.
• Operated washing machines, dryers, extractors, and other laundry equipment.
• Followed safety regulations while operating machinery.
• Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
• Performed routine maintenance tasks on washers, dryers and other related equipment.
• Cleaned the laundry room and equipment regularly according to safety standards.
• Separated whites from colors during the sorting process.
• Kept work area neat, clean and organized at all times.
• Sorted and distributed clean linens, towels, and other items to designated areas.

• Delivered requested items such as extra pillows or blankets to guest rooms.
• Provided information about hotel services upon request from guests.
• Responded to requests from guests regarding housekeeping needs.
• Ensured that all health standards were met during cleaning operations.
• Followed safety procedures when handling hazardous materials.
• Changed bed linens and towels, tidied up rooms.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Scrubbed kitchen appliances, countertops and fixtures.
• Organized closets with hangers for guests' clothing items.
• Disinfected telephones, light switches and other frequently touched objects.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Reported any maintenance issues or damage to supervisors immediately.

• Participated in regular training sessions related to hospitality industry trends and best practices.
• Inspected all assigned rooms upon completion of cleaning duties.
• Assisted in laundry operations when needed by sorting linens and loading machines.
• Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
• Assisted colleagues whenever necessary in order to meet deadlines set by management.

• Provided guidance and assistance to staff during peak periods or when needed.
• Developed and implemented hotel standard operating procedures for the housekeeping department.
• Analyzed guest feedback to identify areas of improvement in housekeeping services.
• Monitored budget spending for the housekeeping department.
• Organized special events requiring additional staffing or amenities.

• Participated in regular training sessions related to hospitality industry trends and best practices.
• Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
• Assisted colleagues whenever necessary in order to meet deadlines set by management.
• Checked rooms to ensure they met standards for cleanliness and tidiness.
• Replaced dirty linens with clean items according to established standards of quality control.
• Maintained cleaning cart with supplies, such as fresh linens and towels.
• Followed safety procedures when using chemical cleaners and power equipment.
• Reported any maintenance issues or damage found in the guest rooms to supervisor.