I am a motivated and detail-oriented professional with over 10 years of experience in healthcare administration, claims processing, billing, and credentialing. I am skilled in managing high-volume tasks with accuracy and professionalism. Strong communicator with a commitment to efficiency, team success, and continuous growth. Seeking to contribute to a dynamic organization.
Overview
12
12
years of professional experience
Work History
Credentialing Specialist
IDR
Alpharetta, GA
10.2024 - 05.2025
Screen provider enrollment packages for missing information and request missing information from provider.
Work various workflow queues for provider information.
Make outbound Calls and emails to provider for missing information.
Plan, prioritize, organize and complete work to meet established objectives, review CAQH, Contracting for office locations.
Collect, review and verify dental providers’ credentials, including education, training, licensure, certifications, and work history, review credentialing applications for various states.
Maintain detailed and accurate records of email and call interactions in system database.
Billing Specialist/ Charge Poster
Southern Cresent Woman Healthcare
Fayetteville, GA
09.2023 - 12.2023
Accurately input charges into the system to ensure error-free billing processes, safeguard sensitive information and maintain trust.
Implemented effective strategies to streamline accounts receivable management and maximize collections.
Promptly resolved rejections and denials of claims, reducing delays and maximizing revenue flow. Proficient in ICD-9 and ICD-10 coding systems.
Maintained transparent and accurate records of all accounts and outstanding balances, guaranteeing data integrity.
Claims Analyst (Hybrid)
Blackhawk Claims
Irving, TX
09.2022 - 06.2023
Processed supplemental medical and dental insurance claims accurately and efficiently.
Conducted research and evaluations of various insurance policies to ensure optimal coverage for clients.
Oversaw billing and coding assignments, deciding whether to approve or reject payments.
Recorded transactions, calculated monthly contractual allowances, and examined budget discrepancies to enhance financial management.
Utilized claims management systems to document, track and update claim status.
Case Manger (Remote)
Remx Temp/ Mckesson
Irving, TX
11.2021 - 03.2022
Streamlined medical processes by organizing patient cases for Cosenytx.
Expedited prior authorizations and insurance verifications to assist patients promptly.
Delivered responsive telephone assistance, managing both incoming and outgoing calls.
Collaborated with interdisciplinary healthcare teams to optimize patient care and outcomes.
Demonstrated perseverance, empathy, and commitment to the autonomy and well-being of patients in every case.
Processed claims, verified claim information, including supporting documentation, to determine eligibility and coverage.
HR Manager/ Recruiting Specialist
Brightstar Care/ Millbrooke Inc
Springfield, IL
08.2020 - 11.2020
Generating Hiring onboarding paperwork, creating badges and orientating new hires.
Run background checks, Recruiting, interviewing and hiring new staffs.
Drug screening, Create employee files on company database.
Completing I-9s, performance management, training new hires and keeping all employees in compliance with yearly training.
Patient Service Representative ( Registar)
HSHS Medical Group
Springfield, IL
12.2019 - 08.2020
Answering incoming calls for patients, scheduling/ canceling appointments, and transferring incoming calls to multiple Dr. Offices.
Registering new patients and sending encounters to nurses on behalf of patient’s pharmacy inquiries.
Transferring patient’s accounts and balancing credits and overpayments.
Biling different insurance companies and Medicare recipients.
Adjusting claims and posting payment to accounts.
Customer Service Representative
Horace Mann Service Corporation
Springfield, IL
09.2018 - 12.2019
Answering incoming calls from clients for life and annuity insurance.
Accessing annuity accounts and client’s personal information.
Chat/email customers through an online account portal and identify and resolve current and potential billing errors.
Process payments for life and annuity accounts, ability to research and investigate billing errors.
Customer Advocate II/ Claims Examiner- Remote
HCSC/ Blue Cross Blue Shield
Springfield, IL
08.2013 - 07.2018
Answering incoming calls from providers and nurses regarding claims denials, medical and dental benefit coverage.
Adjusting and researching denial of claims.
Creating EOBS, verifying medical coverage and reviewing medical records.
Calling other insurance companies to verify COB, generating denial letters of claims.
Sending inquiries to other insurance companies on behalf of providers, processing medical claims.