Takira Housen
Columbia,MD
Summary
To obtain a full time position. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
9
9
years of professional experience
Work History
Sales Coordinator
Doubletree By Hilton
Pikesville, MD
04.2023 - Current
- Assisted in developing new business proposals for potential customers.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Coordinated and finalized sales proposals to complete purchases.
- Maintained an up-to-date database of prospective clients and their contact information.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Lead Night Auditor
Doubletree By Hilton
Pikesville, MD
11.2022 - 04.2023
- Verified customer credit to establish payment method for accommodations.
- Assessed checklist on daily basis and planned shift accordingly.
- Facilitated communication between night audit staff members and day shift teams ensuring smooth transition between shifts.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Handled incoming calls from guests requiring assistance with wake up calls, directions or other requests.
- Completed nightly updates to hotel rates and individual room charges.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted guests at check-in, providing information on various services within hotel.
Banquet Captain
Aramark
Baltimore, MD
01.2021 - 11.2021
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Coordinated with food and beverage team on menu selections and serving times.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Monitored guest satisfaction levels throughout event duration.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Participated in ongoing training to enhance job skills and knowledge.
Bus Attendant
MMG Enterprise
Anne Arundel County, MD
09.2018 - 01.2020
- Greet students and assist them in finding their assigned seats
- Provide assistance to students
- Take and maintain attendance
- Provide extra care and help to students with special needs
- Oversee student behavior within the bus and make sure students follow rules and regulations
- Take prompt action during times of distress such as accidents or emergencies, focusing on students' safety primarily
- Prepare reports such as attendance, schedules and incidents reports.
- Recorded passenger counts accurately into logbook before departure times.
- Communicated with bus driver to inform about student safety or request assistance.
Line Cook
Atwaters
Baltimore, MD
03.2016 - 03.2018
- Adhered to portion controls and presentation specifications.
- Maintained accurate records of daily production sheets including waste logs.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Stocked and restocked kitchen supplies as needed.
- Performed workstation prep prior to shift start.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Line Cook
Piazza Fresh
Baltimore, MD
11.2015 - 03.2016
- Adhered to portion controls and presentation specifications.
- Executed proper techniques when preparing menu item ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Followed proper food handling methods and maintained correct temperature of food products.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Child Care Assistant
Sister-to-Sister Play and Learn Center
Baltimore, MD
10.2014 - 01.2015
- Care for children ages 6 weeks to 4 years old, to include providing daily lessons, reading, singing, feeding, changing diapers/bathroom duties, naps and playtime
- Fill out daily status sheets on each child to provide to parent
- Responsible for cleaning and sanitizing play areas at the end of each day.
- Read aloud and played alphabet games to encourage early literacy.
- Observed and monitored children's play activities.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Education
High School Diploma -
Woodlawn High School
Baltimore, MD05-2013
Skills
- Professional and dependable
- Strong communicator
- Positive attitude
- Organized and efficient
- Team player
- Friendly
- Sales Reporting
- Customer Communication
- Account Management
- Scheduling
- Issue Resolution
- Recordkeeping
- Data Entry
- Safety Protocols
- Cold-Calling
- Customer Engagement and Support
- Contract Preparation
Timeline
Sales Coordinator
Doubletree By Hilton
04.2023 - Current
Lead Night Auditor
Doubletree By Hilton
11.2022 - 04.2023
Banquet Captain
Aramark
01.2021 - 11.2021
Bus Attendant
MMG Enterprise
09.2018 - 01.2020
Line Cook
Atwaters
03.2016 - 03.2018
Line Cook
Piazza Fresh
11.2015 - 03.2016
Child Care Assistant
Sister-to-Sister Play and Learn Center
10.2014 - 01.2015
High School Diploma -
Woodlawn High School
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