Takira Morgan
Roanoke,AL
Summary
Committed machine operator and quality control with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Also specialized in management and customer service skills.
Overview
10
10
years of professional experience
Work History
Operator
Milliken & Co
07.2019 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Performed quality checks to identify finish discrepancies.
- Kept accurate records of defective units or products.
Customer Service Representative
Remote Job
01.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Remote Job
01.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Assistant Store Manager
Lakeside Market & Grill
05.2014 - 09.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Handley High School
05.2016
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Machine Operation
- Production work
- Quality Assurance
- Production procedures
- Plant Safety
- Customer Service
- Inventory Control
- Store Opening and Closing
- Visual inspections
- Quality Control
Timeline
Operator
Milliken & Co
07.2019 - Current
Customer Service Representative
Remote Job
01.2018 - 07.2019
Customer Service Representative
Remote Job
01.2018 - 05.2020
Assistant Store Manager
Lakeside Market & Grill
05.2014 - 09.2017
High School Diploma -
Handley High School
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