Takira Smith
Englewood
Summary
Experienced in overseeing complex operational functions and implementing process enhancements. Leverage leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management allows for optimizing operational performance. Track record of success in identifying improvement opportunities and implementing effective solutions to drive efficiency and productivity.
Overview
12
12
years of professional experience
Work History
Rooms Operations Manager
St Regis Hotel
01.2023 - Current
- Oversee rooms and related area operations, including front office, guest services, housekeeping, stewarding and laundry to ensure a safe, comfortable environment for guests
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations
- Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
- Managing and training of the butlers, room attendants, PBX agents, housemen, concierge, night auditor, team of receptionists, bellman, doorman and valet
- Implemented "Name drop" program that I created at previous property
- Received GM recognition award December2023
Overnight Front Desk Manager
The Standard Hotel
04.2020 - 12.2022
- Preformed all scheduling task for all front office staff as well as monitoring business staffing needs
- Managed employee progressive discipline procedures for Front Office Staff
- Liaising with other departments to create airtight lines of communication
- Identified and explained room features to guests, supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Assumed the responsibility of other department heads, including club managers for Le Bain and housekeeping managers during absence
- Ensured recognition and accountability of employees was taking place across areas of responsibility
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
- Created a program using creative and innovative ideas to boost reviews and improve service without effecting the budget in any way
Front Desk Manager
Motor City Casino
06.2016 - 03.2020
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Allocate rooms to expected arrivals after checking the guest’s preferences and special requests
- Build strong relationships with VIP clients to ensure extreme satisfaction in the absence of Casino experience managers
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
- Received Manager of the quarter Q22017 as well as Q42019
Night Auditor/Front Desk Clerk
Embassy Suites by Hilton
12.2012 - 09.2016
- Make and confirm reservations
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Post charges for rooms such as food, liquor, or telephone calls, to ledgers
- Record guest comments or complaints, referring customers to managers as necessary
- Review accounts and charges with guests during the checkout process
- Assumed all responsibilities of MOD during overnight shift
- Recieved Employee of the Month07/2016
Education
High School -
Central High School
Detroit, MI06.2012
Skills
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
Timeline
Rooms Operations Manager
St Regis Hotel
01.2023 - Current
Overnight Front Desk Manager
The Standard Hotel
04.2020 - 12.2022
Front Desk Manager
Motor City Casino
06.2016 - 03.2020
Night Auditor/Front Desk Clerk
Embassy Suites by Hilton
12.2012 - 09.2016
High School -
Central High School
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