TAKIRA STROGEN
SHREVEPORT,LA
Summary
With over six years of diverse customer service experience, I have developed expertise in various areas. Three years were specifically dedicated to serving as a specialized customer service representative, providing assistance to customers through phone, chat, and email. My strengths lie in effectively handling customer interactions and promptly resolving issues. I take pride in my strong communication skills and ability to empathize with customers, enabling me to establish enduring relationships and solve their issues. Throughout my career, I have consistently maintained high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service
Walmart
01.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Daycare Teacher
Fellowship Learning Center
09.2024 - 01.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Customer Service Representative
Youngwilliams
10.2021 - 01.2024
- Responded to customer inquiries via phone, email, and chat
- Resolved customer complaints and concerns
- Utilized problem-solving skills to troubleshoot
- Managed high-volume customer inquiries while maintaining excellent service standards, resolving complex issues, and implementing effective solutions for client satisfaction
Customer Service
Taco Bell
01.2019 - 04.2021
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Streamlined front desk operations for improved efficiency and customer service.
- Provided excellent customer service by addressing technical inquiries promptly and professionally.
Education
High School -
Haughton High School
Haughton, LA01.2019
Skills
- Excellent communication and interpersonal skills
- Adaptable and calm under pressure in a fast-paced digital support environment
- Prioritize multiple customer interactions simultaneously
- Reliable customer service
Languages
English
Timeline
Customer Service
Walmart
01.2025 - Current
Daycare Teacher
Fellowship Learning Center
09.2024 - 01.2025
Customer Service Representative
Youngwilliams
10.2021 - 01.2024
Customer Service
Taco Bell
01.2019 - 04.2021
High School -
Haughton High School
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