Takira Tela

• Coordinate communication between clients and management.
• Assisted in preparing marketing materials, enhancing property visibility and client engagement.
• Organized and maintained office files, improving retrieval efficiency for team members.

- Perform general office duties to support Sales & Marketing Managers (e.g., filing, sending emails, typing, faxing, copying).

- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

- In charge of all of my hotels social media accounts.

- Take all photos for our website and social media pages.

- Create packages for our hotels website.

- Update hotels website.

- Create calendar of events for every single day of the year.

- Update and send out GRC Report weekly.

- Put together and submit rate loading request forms for corporate accounts.

- Check rate codes weekly.

- Check arrivals.

- Check for VIP's/Executives/Consortia/Corporate Travelers/Corporate Accounts and make sure they are blocked in appropriate rooms and VIP'd, upgrade if necessary.

- Promote awareness of brand image internally and externally.

- Gather materials and assemble information packages (e.g., brochures, promotional materials).

- Use sales techniques that maximize revenue while maintaining existing guest loyalty to my hotel.

- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

- Organize the scheduling of meetings, conferences, and events while coordinating agendas for visitors and clients in a high volume office.

- Perform secretarial and clerical duties such as documenting, photocopying, faxing, mailing, and telephone services.

- Prepare bank deposits and updating client records on a weekly basis.

- Interact with organizational staff, executives, clients, and visitors, while providing exceptional service and support where needed.

- Assist in the recruiting process, contacting and screening prospective candidates and coordinating and scheduling interviews with management personnel.

• Led sales team to exceed revenue targets through strategic planning and effective coaching.
• Developed and implemented promotional strategies to enhance customer engagement and drive bookings.
• Analyzed market trends and competitor offerings to identify growth opportunities and refine sales tactics.
• Established strong relationships with corporate clients, enhancing account retention and loyalty programs.

- Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.

- Confirms in writing to the client all requirements via sales contract.

- Conducts tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.

- Assists the Director of Sales with the development and implementation of the Sales Marketing plan.

- Responds quickly to guest requests, in a gracious manner.

- Follows up to ensure guest satisfaction.

- Represents Rumor Boutique Hotel and increased sales by participating in trade shows and networking.

- Assists in planning and participating in sales blitz.

- Coordinates current communication technologies such as emails, web meetings and blogging, to realize the most effective and efficient approach for conveying ideas and engaging in informal sales meetings.

- Conducts prospecting calls, outside sales calls, and entertained clients to secure new revenue opportunities for the hotel, while maintaining existing accounts.

- Contacts representatives from respective market segments to solicit business for the hotel.

- Analyzes industry data reports to create and implement sales strategies that increase Hampton Inn & Suites market share.

- Drafts and presents successful sales proposals and contracts.

- Establishes a client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.

- Develops and maintains relationships with key clients in order to produce group and/ or convention business.

- Implements strategic hospitality planning to encourage ongoing network of sports teams and their management.

- Comprehensive knowledge of food and beverage preparation, service standards, guest relations and etiquette.

- Familiar with appropriate table settings, service ware and menu items.

- Ability to communicate effectively via phone, in writing and in person.

- Excellent customer service and guest management skills.

- Detail oriented and efficient.

- Ability to lift trays of food items that weight up to 30 lbs on a continuous and regular basis.

• Delivered exceptional customer service by providing menu recommendations and addressing guest inquiries.
• Coordinated dining room operations to ensure timely food delivery and optimal guest experiences.
• Trained new team members on restaurant policies, menu items, and effective service techniques.
• Collaborated with kitchen staff to maintain accurate order processing and adherence to quality standards.

- Coordinated and supervised open houses for Luxury Rental and Sales Properties.

- Developed marketing strategies and created advertising materials for Senior Vice President with multiple listings.

- Managed salespeople and customer relations.

-Responsible for planning and managing statewide and regional events.

-Developed reports and other documents.

-Developed new events held at various venues across the nation.

-Built and maintained key relationships with business owners in assigned regions and venues.

-Recruited, trained, motivated and evaluated the performance of volunteers for all Events.

In charge of booking bands, staff and special events for Snitch Rock and Roll Bar.