Takisha Allen
Houston
Summary
Seasoned Administrative Assistant and Patient Advocate with a proven track record at Dedicated Seniors Medical Center. Excelled in establishing robust customer relationships and advocating for patient rights, showcasing strong interpersonal and organizational skills. Expert in managing complex schedules and negotiating with vendors to optimize office efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Director
Dedicated Seniors Medical Center
09.2022 - Current
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Established administrative work procedures to track staff's daily task
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Cultivated warm relationships with regular customers
Patient Advocate
Dedicated Seniors Medical Center
09.2021 - Current
- Entered details into computer systems and managed database of information
- Educated patients and families on healthcare options and financial support resources
Community Marketing Liaison
Kingwood Pines Hospital
05.2024 - 02.2025
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Conducted comprehensive market research to identify emerging trends and inform future marketing strategies.
- Developed compelling sales presentations that effectively communicated product benefits to potential clients.
- Streamlined internal communication processes, improving overall team efficiency and productivity.
- Coordinated successful marketing events, boosting customer engagement and generating valuable leads.
Senior Patient Advocate
Somatus Kidney Care
05.2021 - 09.2022
- Responded to patient concerns and questions with compassionate and knowledgeable service
- Advocate for patient rights and access to support resources in healthcare settings
- Helped address client complaints through timely corrective actions and appropriate referrals
- Facilitated communication between patients, families and healthcare providers to support comprehension
- Educated patients and families on healthcare options and financial support resources
- Advocated for patients and families on healthcare options and financial support resources
- Also Advocated for patient rights and provided representation in court
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Lead Mental Health Technician
Sun Behavioral Hospital
05.2018 - 09.2021
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties
- Participated in quality improvement initiatives aimed at improving service delivery outcomes
Community Care Coordinator
Council On Recovery
01.2019 - 01.2021
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service
- Conducted in-home visits to provide supportive services
- Assisted patients in accessing housing, financial assistance and other community resources
- Worked with medical teams, patients and families to implement effective treatment plans
- Developed partnerships with community organizations to expand services and referrals
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes
- Provided crisis intervention services to individuals facing medical, emotional and mental challenges in hospital setting
- Coordinated patient discharge planning and follow-up care
Education
Instructor of Community Health Worker - Community Health Worker Instructor Candidate
Texas A&M Health Science Center
College Station, TX12.2025
Associate in Arts(A.A.) - Business Administration Management of Technology
East Mississippi Community College
Scooba, MS06.2005
Skills
- Interpersonal Relations
- Verbal and Written Communications
- Working with low-Income household families
- Patient Issue Resolution
- Leadership/Management Skills
- Ability to Accept and Learn from Criticism
- Creative
- Travel Arrangements
- Strong Organization
- Research abilities
- Strong organization
- Customer service
- Professional and mature
Certification
- Community Health Worker
- Chronic Disease Self-Management Certifications
- Emergency Management Certification
- Family Planning National Training
- Raising Awareness and Offering Help for Mental Health and Substance Use
- Screening and Interventions Certification
Timeline
Community Marketing Liaison
Kingwood Pines Hospital
05.2024 - 02.2025
Administrative Assistant to the Director
Dedicated Seniors Medical Center
09.2022 - Current
Patient Advocate
Dedicated Seniors Medical Center
09.2021 - Current
Senior Patient Advocate
Somatus Kidney Care
05.2021 - 09.2022
Community Care Coordinator
Council On Recovery
01.2019 - 01.2021
Lead Mental Health Technician
Sun Behavioral Hospital
05.2018 - 09.2021
Associate in Arts(A.A.) - Business Administration Management of Technology
East Mississippi Community College
- Community Health Worker
- Chronic Disease Self-Management Certifications
- Emergency Management Certification
- Family Planning National Training
- Raising Awareness and Offering Help for Mental Health and Substance Use
- Screening and Interventions Certification
Instructor of Community Health Worker - Community Health Worker Instructor Candidate
Texas A&M Health Science Center
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