Takisha Allen
Houston,TX
Summary
Highly trained and Licensed Community Health Worker, Certified in leadership and management, skilled in community relations that coordinate with the needs and goals of the organization. Dedicated, self-driven, and passionate about building better programs that service needs of the community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Advocate
Dedicated Seniors Medical Center
09.2022 - Current
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Advocated for patient rights and access to support resources in healthcare settings.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Administrative Assistant to the Director
Dedicated Seniors
09.2022 - Current
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Dialysis Technician
DaVita Medical Group
09.2021 - 09.2022
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Provided in-patient care for 4 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
- Recorded client data on hemodialysis flow chart.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Senior Patient Advocate
Somatus Kidney Care
05.2021 - 09.2022
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Maintained patient records and updated electronic health systems to safeguard data.
- Monitored patient progress and provided emotional support.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Advocated for patient rights and access to support resources in healthcare settings.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Advocated for patient rights and provided representation in court.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Lead Mental Health Technician
SUN Behavioral Hospital
05.2018 - 09.2021
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patient confidentiality in accordance with HIPAA regulations.
Special Education Teacher
BETA Academy
09.2020 - 05.2021
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Partnered with standard education teachers from across academic departments.
- Taught students across multiple classifications and degrees of special needs.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Worked with students with moderate to severe autism to increase life skills.
- Instructed students with physical and cognitive disabilities.
- Redirected students using Positive Behavior Support (PBS).
- Led activities that developed students' physical, emotional, and social growth.
- Provided life skills programming for students with moderate to severe autism.
- Encouraged students to take ownership of learning by providing choices.
- Developed Individual Education Plans for students with special needs.
- Collaborated with other educators to develop instructional strategies.
Community Care Coordinator
Council On Recovery
01.2019 - 01.2021
- Obtained, verified and calculated income and resources to determine financial eligibility for programs.
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service.
- Conducted reviews to determine eligibility and functional needs.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assessed risk factors of patients and made referrals for further services.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided patient and family education on available resources and self-care strategies.
- Developed partnerships with community organizations to expand services and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
Education
Associate of Arts - Business Administration And Management
East Mississippi Community College
Scooba, MSInstructor of Community Health Workers - Certification: Community Health Worker Instructor
Texas A&M Health Science Center
College Station, TX01.2024
Skills
- Eligibility Determinations
- Operational Requirements
- Verbal and Written Communication
- Patient Information Management
- Medical History Documentation
- Patient Issue Resolution
- Patient Interviewing Skills
- Insurance Understanding
- Professional Bedside Manner
- Ability to Accept and Learn from Criticism
- Leadership/Management Skills
- Creative
- Tactfulness
- Strong Work Ethics
- Ability to Accept and Learn from Criticism
Certification
- Chronic Disease Self-Management Certifications
- Chronic Disease Management Certification
- Emergency Management Certification
- Family Planning National Training Center Family Planning
- Presentation of Facilitation Skills
- Adolescent and Maternal Depression
- Screening and Interventions
- Combination Prevention: Working with Clients to Stop HIV Transmission
- Gender Diversity 101: Meeting Clients Where They are to Prevent HIV
- Opioid Use and Misuse In Women and Girls: Factors, Signs, and Next Steps
- Postpartum Depression: How CHWs Can Help
- HIV Stigma, Myths, and Prevention
- Raising Awareness and Offering Help for Mental Health and Substance Use
- STD 101: What You Need to Know? Talking with Teens About Contraceptives
Timeline
Patient Advocate
Dedicated Seniors Medical Center
09.2022 - Current
Administrative Assistant to the Director
Dedicated Seniors
09.2022 - Current
Dialysis Technician
DaVita Medical Group
09.2021 - 09.2022
Senior Patient Advocate
Somatus Kidney Care
05.2021 - 09.2022
Special Education Teacher
BETA Academy
09.2020 - 05.2021
Community Care Coordinator
Council On Recovery
01.2019 - 01.2021
Lead Mental Health Technician
SUN Behavioral Hospital
05.2018 - 09.2021
Associate of Arts - Business Administration And Management
East Mississippi Community College
Instructor of Community Health Workers - Certification: Community Health Worker Instructor
Texas A&M Health Science Center
- Chronic Disease Self-Management Certifications
- Chronic Disease Management Certification
- Emergency Management Certification
- Family Planning National Training Center Family Planning
- Presentation of Facilitation Skills
- Adolescent and Maternal Depression
- Screening and Interventions
- Combination Prevention: Working with Clients to Stop HIV Transmission
- Gender Diversity 101: Meeting Clients Where They are to Prevent HIV
- Opioid Use and Misuse In Women and Girls: Factors, Signs, and Next Steps
- Postpartum Depression: How CHWs Can Help
- HIV Stigma, Myths, and Prevention
- Raising Awareness and Offering Help for Mental Health and Substance Use
- STD 101: What You Need to Know? Talking with Teens About Contraceptives
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