Takisha Allen
Houston,TX
Summary
Seasoned Business Development Liaison and Patient Advocate with a proven track record at Behavioral Health Hospitals and Dedicated Seniors Medical Center. Excelled in establishing robust customer relationships and advocating for patient rights, showcasing strong interpersonal and organizational skills. Cultivated and sustained strategic relationships with a diverse range of healthcare professionals to enhance interdisciplinary collaboration. Designed, produced, and delivered in-service workshops and seminars to clinical and insurance professionals, driving continuous education and engagement. Proven ability to bridge communication between departments, resulting in cohesive project execution and enhanced brand presence.
Overview
7
7
years of professional experience
4032
4032
years of post-secondary education
6
6
Certifications
Work History
Patient Advocate
Dedicated Seniors Medical Center
Houston, TX
09.2021 - Current
- Entered details into computer systems and managed database of information
- Educated patients and families on healthcare options and financial support resources
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Established great rapports with Primary Care Physicians, Clinical Social Workers and Registered Dietitians.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
Community Marketing Liaison
Kingwood Pines Hospital
Houston, Texas
01.2024 - 05.2025
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Conducted comprehensive market research to identify emerging trends and inform future marketing strategies.
- Developed compelling sales presentations that effectively communicated product benefits to potential clients.
- Streamlined internal communication processes, improving overall team efficiency and productivity.
- Coordinated successful marketing events, boosting customer engagement and generating valuable leads.
- Collaborated with multidisciplinary teams to support individuals in eating disorder treatment, ensuring comprehensive care and continuity of services.
- Developed referral pathways and community partnerships to enhance treatment accessibility.
- Established and maintained strong professional relationships with doctors, Psychiatrists, psychologists, Nurse practitioners, Clinical Social Workers, and Registered Dietitians.
Administrative Assistant to the Director
Dedicated Seniors Medical Center
Dallas, TX
09.2022 - 11.2022
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Established administrative work procedures to track staff's daily task
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Cultivated warm relationships with regular customers
Senior Patient Advocate
Somatus Kidney Care
05.2021 - 09.2022
- Responded to patient concerns and questions with compassionate and knowledgeable service
- Advocate for patient rights and access to support resources in healthcare settings
- Helped address client complaints through timely corrective actions and appropriate referrals
- Facilitated communication between patients, families and healthcare providers to support comprehension
- Educated patients and families on healthcare options and financial support resources
- Advocated for patients and families on healthcare options and financial support resources
- Also Advocated for patient rights and provided representation in court
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Mental Health Technician
Sun Behavioral Hospital
05.2018 - 09.2021
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Participated in quality improvement initiatives aimed at improving service delivery outcomes
- Collaborated closely with psychiatric nursing staff and Registered Dietitians in monitoring patient medication and eating habits adherence rates for improved outcomes.
Community Care Coordinator
Council On Recovery
Houston, TX
01.2019 - 01.2021
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service
- Conducted in-home visits to provide supportive services
- Assisted patients in accessing housing, financial assistance and other community resources
- Worked with medical teams, patients and families to implement effective treatment plans
- Developed partnerships with community organizations to expand services and referrals
- Provided crisis intervention services to individuals facing medical, emotional and mental challenges in hospital setting
Education
Instructor of Community Health Worker - Community Health Worker Instructor Candidate
Texas A&M Health Science Center
Texas12.2025
Associate in Arts(A.A.) - Business Administration Management of Technology
East Mississippi Community College
Scooba, MS05.2005
Skills
- Interpersonal Relations
- Verbal and Written Communications
- Working with low-Income household families
- Patient Issue Resolution
- Leadership/Management Skills
- Ability to Accept and Learn from Criticism
Certification
Community Health Worker
Timeline
Community Marketing Liaison
Kingwood Pines Hospital
01.2024 - 05.2025
Administrative Assistant to the Director
Dedicated Seniors Medical Center
09.2022 - 11.2022
Patient Advocate
Dedicated Seniors Medical Center
09.2021 - Current
Senior Patient Advocate
Somatus Kidney Care
05.2021 - 09.2022
Community Care Coordinator
Council On Recovery
01.2019 - 01.2021
Mental Health Technician
Sun Behavioral Hospital
05.2018 - 09.2021
Instructor of Community Health Worker - Community Health Worker Instructor Candidate
Texas A&M Health Science Center
Associate in Arts(A.A.) - Business Administration Management of Technology
East Mississippi Community College
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