Takisha Bailey

Serve as primary customer contact, enhancing service quality and satisfaction. Efficiently book and schedule moves, ensuring compliance with legal standards. Resolve customer issues promptly, maintaining high service standards. Accurately input data into software, aiding precise cost estimation. Educate customers on services, boosting understanding and trust. Delivered exceptional customer service, enhancing client satisfaction and fostering long-term relationships through proactive communication. Coordinated with team members to address customer concerns, leading to noticeable improvements in service resolution times and overall customer experience. Maintained accurate records in 'Movers Who Care' software, ensuring precise cost estimates and adherence to company policies for seamless operations.

Managed phone communications and scheduled technicians, enhancing operational efficiency. Processed estimates and billing using QuickBooks, ensuring accurate financial documentation. Coordinated with departments to maintain smooth information flow, supporting team collaboration. Handled HR tasks and customer follow-ups, improving client satisfaction and employee relations.

Reviewed, processed medical claims in compliance with company polices. Verified patient eligibility, coverage and provider information. Researched and resolved claim discrepancies, denials, and appeals while maintaining compliance with HIPPA. Communicated with providers, patients, and internal departments to clarify claim details and resolve inquiries. Documented claim activity. Met performance metrics for productivity, and quality in a high volume claims environment.