Takisha Cargill
Middletown,NY
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Reiss London
01.2023 - Current
- Maintain positive customer relationships by responding quickly to customer service inquiries.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Observe each employee's individual strengths and initiate mentoring program to improve areas of weakness.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Assist in recruiting, hiring and training of team members.
- Train and guide team members to maintain high productivity and performance metrics.
- Provide weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Supervisor
Woolrich
08.2018 - 10.2021
- Trained associates on correct selling methods
- Ensured standards for quality customer service were met
- Managed our clienteling outreach service
- Worked with store managers on ways to increase profitability
- Reviewed and analyzed sales reports with employees to ensure sales goals were being met
- Maintained industry knowledge through continuous learning and researching
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Assistant Store Manager
Skechers
10.2021 - 12.2022
- Lead daily operations such as sales forecasting, scheduling, hiring and team development
- Performed operational tasks, including inventory and shipment.
- Followed open and closing procedures ensuring the company's standards were met for the next business day.
- Composed weekly planners for all associates to be aware of standards, tasks, and new information regarding our brand.
- Involved in daily merchandising and visual appearance of the store.
- Provided teaching moments and understandings of what is expected to drive the business and exceed our daily goals.
- Made sure everyone was aware that communication and accountability are key factors in having a strong team.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Youth Counselor
YMCA
09.2016 - 08.2017
- Provided a safe and healthy environment both physically and mentally for all students
- Ensured children were aware of the guidelines and daily scheduled routines
- Planned and implemented the daily activities.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Substitute Teacher
Board of Education
05.2010 - 02.2013
- Prepared and implemented lesson plans
- Completed a daily report to communicate relevant information from that day
- Established and maintained effective classroom management strategies
- Ensured continuation of regular school activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Sales Supervisor
Tory Burch
08.2012 - 11.2016
- Consistently exceeded sales goals by grossing over 3 million dollars in sales
- Built an extensive client base
- Held quarterly staff meetings to discuss upcoming events
- Established team building exercises to enhance culture and company core values
- Involved in the training of support staff who were later promoted to sales associates.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
Education
MS in Education - School Counseling
Long Island University
Orangeburg, NYB.A. - Business Administration Marketing
Berkeley College
White Plains, NYA.A. - Business Administration Management
Berkeley College
White Plains, NYSkills
- Mentoring and Coaching
- Employee Scheduling
- Customer Service
- Organizational skills
- Product knowledge
- Leadership abilities
- POS Systems
- Hiring and Training
Timeline
Assistant Store Manager
Reiss London
01.2023 - Current
Assistant Store Manager
Skechers
10.2021 - 12.2022
Sales Supervisor
Woolrich
08.2018 - 10.2021
Youth Counselor
YMCA
09.2016 - 08.2017
Sales Supervisor
Tory Burch
08.2012 - 11.2016
Substitute Teacher
Board of Education
05.2010 - 02.2013
MS in Education - School Counseling
Long Island University
B.A. - Business Administration Marketing
Berkeley College
A.A. - Business Administration Management
Berkeley College
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