Summary
Overview
Work History
Education
Skills
Certification
Timeline
LCAS-A
Generic

Takisha Johnson

Charlotte,Nc

Summary

Results-driven case management professional with a strong background in case management, prepared to make a significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused with a commitment to achieving positive outcomes. Track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations for optimal client outcomes. Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Demonstrates a track record of fostering positive client relationships while achieving measurable improvements in client well-being.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Monarch ACCt Team: Substance Abuse Counselor

Monarch
08.2025 - Current
  • Provide service coordination for individuals with mental health and substance abuse issues and is responsible for developing, with the other team members, the overall service plan.
  • Provide education and training on mental illness, SUDS, relapse identification, prevention, and the promotion of recovery.
  • Implement interventions that are evidence-based practices demonstrating effectiveness in working with individuals with co-occurring mental health and substance use disorders.
  • Implement harm reduction practices, and programs that address the adverse effects of drug use including overdose, HIV, hepatitis C, addiction, and incarceration.
  • Provide symptom monitoring of mental health and SUD symptoms, which interfere with the individual’s daily living; assisting the beneficiary to identify and minimize their symptoms and potentially harmful behaviors.
  • Complete appropriate assessments including assessment of current and historical substance use and identify appropriate levels of treatment to make referrals to other services as necessary.
  • Assist in the development of natural support networks. Individual and group supportive counseling, monitoring of symptoms and medications, linking the individual supported to the appropriate services, agencies and supports in the community, monitoring their development of appropriate behaviors in his/her home and other community settings, teaching the individual supported skills necessary for independent community living and facilitating them in the practice and transfer of these skills to his/her environment, providing support to his/her family.
  • Facilitate access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, other providers needed for mental health, developmental disabilities and substance abuse services; assist individual receiving services to develop relationships within their community.
  • Monitor utilization of services and ensure agency provides services consistent with authorization for each individual supported. Prepare reports for team leader in order to clearly communicate progress or lack of progress, and involvement in treatment to aid the team leader in the authorization process.
  • Maintain positive working relationships within the communities served, including with individuals, families, team members, other staff, monitoring and licensing agencies, organizations, and funders.
  • Drive and travel extensively to community locations, various agencies, and other outreach destinations. Provide and/or arrange for transportation for people supported as required.
  • Assume responsibility for writing, implementing, evaluating, and revising Person Centered Plan and overall treatment goals and service plans that are based on evaluations and recommendations from assessments by various professionals and input from the individual supported.
  • Coordinate services with the program, staff, inpatient facilities, and detoxification facilities and establish linkage to residential programs, self-help programs and community resources.
  • Review treatment progress and monitor and provide continuous consultation with other staff and community agencies to ensure the consistent therapeutic management of the individual’s needs.
  • Ensure immediate and appropriate interventions are provided in response to changes in mental status, which may put the individual at risk.
  • Documents participant activities consistent with the service records manual. Write an event note that reflects participant activities, goals, interventions, and outcomes.
  • Provides psychoeducation as indicated in the PCP.
  • Assists with crisis interventions.
  • Assists the Team Leader with behavioral and substance use disorder treatment interventions.
  • Assists with the development of relapse prevention and disease management strategies.
  • Coordinates the initial and ongoing assessment activities.
  • Develops the initial PCP and its ongoing revisions and ensures its implementation.
  • Consults with identified medical (i.e., primary care and psychiatric) and non-medical providers, engages community and natural supports, and includes their input in the person-centered planning process.
  • Ensures linkage to the most clinically appropriate and effective services including arranging for psychological and psychiatric evaluations.
  • Monitors and documents the status of the beneficiary’s progress and the effectiveness of the strategies and interventions outlined in the PCP.
  • Completes functional needs assessment(s) to determine the scope and anticipated outcomes to the services.
  • Provide crisis intervention/on-call/after-hours services as needed.
  • Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
  • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
  • Follow service definition guidelines for services being provided.
  • Complete all other relevant responsibilities as assigned by the supervisor

Case Manager

Anuvia Prevention and Recovery
07.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements. Coordinate and provide safe, timely, effective, equitable, and client-centered care Handle case assignments, draft service plan/person-centered plans, review case progress, and determine case closure.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Complete client admissions and seek financial authorizations for service when needed
  • Help patients make informed decisions by advocating for their clinical status and treatment plans
  • Complete accurate and timely documentation into electronic record according to established standards and monitor documentation for compliance with State/agency/Federal regulations

Client Specialist

Anuiva Prevention & Recovery Center
05.2022 - 07.2023
  • Complete consumer admission processing within required 2 hour time-frame established by the State by assisting consumer in signing of all required documentation, explaining appropriate procedures and client rights to consumer
  • Conduct consumer discharge process
  • Provide educational and therapeutic activities for consumers
  • Accurate and timely documentation in the consumer recoded and in accordance with Federal, state and agency policies
  • Participate in Staffing crisis situations, post-crisis
  • Provide consumer support as needed
  • Interact with outside agencies to facilitate referrals as assigned

Resident Assistant

Hope Haven
03.2021 - 06.2022
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Assisted residents in preparing for activity and social programs.
  • Communicate consistently with counselors through documentation about resident concerns, issues or needs
  • Assist Director of Admissions & Billing with resident intake procedures
  • Assist counselors with resident discharge procedures
  • Complete scheduled walk around sessions to monitor the entire campus
  • Provide resident transportation to/from appointments, including self-help groups, as needed
  • Provide residents with NA/AA schedules and meeting locations
  • Complete Incident reports upon crisis
  • If designated, assist with medication management for residents
  • Conduct drug screens upon admission and when requested by staff
  • Maintain an inventory of resident room keys
  • Ability to perform duties physically and mentally without harm to self or others

Inside Sales Consultant

Republic Services
03.2018 - 03.2022
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs concerns.
  • Perform research into prospect accounts using a variety of sales tools based on assigned sales focus
  • Works with Field Sales representatives to provide effective sales coverage of new or existing business to provide the best customer experience to Republic Service's customers
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Accountable for meeting or exceeding performance metrics identified by Inside Sales and Customer Experience and Sales leadership around customer experience, sales activity, and sales revenue
  • Initiates outgoing customer calls and emails with prospective clients in a professional manner to establish new business
  • Made cold calls in order to obtain key information from targeted prospects to meet the daily qualified lead or contact criteria

Education

Master of Social Work - Social Work

Johnson C. Smith University
05-2025

Bachelor of Science - Criminology

Johnson C Smith University
05.2021

High School Diploma -

Adlai Stevenson High School
05.1995

Skills

  • Communication
  • Problem Solving
  • Cultural Competence
  • Talented Client Relations Manager
  • Skilled Trainer
  • Exceptional Interpersonal Communications
  • Assess Clients
  • Case management
  • Time management
  • Case documentation

Certification

  • License LCAS-A

Timeline

Monarch ACCt Team: Substance Abuse Counselor

Monarch
08.2025 - Current

Case Manager

Anuvia Prevention and Recovery
07.2023 - Current

Client Specialist

Anuiva Prevention & Recovery Center
05.2022 - 07.2023

Resident Assistant

Hope Haven
03.2021 - 06.2022

Inside Sales Consultant

Republic Services
03.2018 - 03.2022

Bachelor of Science - Criminology

Johnson C Smith University

High School Diploma -

Adlai Stevenson High School

Master of Social Work - Social Work

Johnson C. Smith University

LCAS-A

A Licensed Clinical Addictions Specialist (LCAS) is a professional in North Carolina who provides counseling and treatment services to individuals with substance use disorders. They assess, diagnose, and develop treatment plans, working with individuals, families, and groups. LCASs also play a role in crisis intervention, case management, and linking clients with community resources.

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