Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
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Takisha Norris

Takisha Norris

The Woodlands,TX

Summary

Highly successful Production Floor Area Coach with a long track record of exceeding goals and hitting targets. Dedicated professional with extensive leadership experience in associate development and improvement, facility process and productivity, and performance management. Collaborative nature and strategic approach to problem- solving with a passion for boosting team morale through effective orientation, action planning, productivity check-ins, and training materials.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Production Floor Area Coach

Walmart Central Fill Pharmacy
Spring , TX
09.2022 - Current
  • Using a clear and logical approach to analyze problems, come up with several solution, and implement the best solution to avoid reoccurring problems.
  • Reviewed individual associate performance to address issues, correct issues, and enhance productivity.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase associates motivation and satisfaction.
  • Developed and implemented significant process improvements to enhance quality and throughput.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Used excellent verbal skills to engage associates in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to associates, setting priorities and goals.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.

Pharmacy Technician Training Coordinator

Walmart Central Fill Pharmacy
Spring, TX
03.2021 - Current
  • Oversees the daily operation 24 associates including 7 PTU students.
  • Managed the weekly schedule of pharmacy technicians to ensure job duties were evenly distributed
  • Support onboarding of new associates to help each feel comfortable and confident in job position and prepare them to manage various responsibilities. Including SOP training, daily process, deadlines for trucks, importance of safety culture, and troubleshooting machinery.
  • Assist management team in filing and processing training documents of new hire, transfer associates, and PTU students..
  • Identifying priorities and assigning associates station based on production needs.
  • Optimizing team's participation in all phases of the training process, by creating troubleshooting documents, open-ended questions and answers documents, and utilizing trainee feedback form to encourage associates engagement.
  • Promote associates growth, development and success through training and goal discussions. Then analyze and modifies development of associates to verify established goals are met.
  • Managed training calendars to inform associates of upcoming training session topics and dates.
  • Evaluated effectiveness of training programs and recommended improvements to upper management
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Organize team meeting

Pharmacy Technician

Wal-Mart Central Fill Pharmacy
Spring, TX
02.2015 - 03.2021
  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Ensures fulfillment of pharmacy prescriptions in an automated central fill pharmacy in order to maintain a continuous and consistent workflow to meet daily production and quality goals
  • Maintains pharmacy systems and technology by troubleshooting equipment
  • Calibrating machines by applying setting to pill or capsule specifications to minimize breakage, ensuring medications are continuously replenished by utilizing the computer and/or scanner screen, and troubleshooting pill cell issues ( such as jamming or sensor issues) throughout production
  • Maintains quality, accuracy, and integrity of inventory (for example, completing inventory counts, proper rotation of dates to ensure expiration dates are monitored)
  • 5+ years of training associates on proper preparation, operation, and troubleshooting of machinery
  • Distributing training materials, providing feedback and responding to questions on equipment operation, and following up with associates to ensure understanding of proper SOP Policies for completion of training
  • Communicate effectively with the management team on the progress of associates training
  • Work closely with the safety team to track safety issues by completing weekly and monthly safety observation walks.

Telecommunication Rep

NCO Group
Houston, TX
10.2014 - 02.2015
  • As a communication representative I provided friendly customer service via phone and/or written communication to help resolve client questions, complaints, and requests
  • Troubleshooting customer computer by gaining remote assess and running a diagnostic program to fix computer issues
  • Escalating customer issues to upper management team to ensure customer satisfaction.
  • Provide pricing, delivery information, and process orders
  • Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
  • Read and interpreted technical documentation in order to accurately configure equipment.

Education

CPHT - Pharmacy Technician

Central Louisiana Technical Community College
Ferriday, LA
05.2013

Skills

  • Project management
  • Associate development
  • Issue and conflict resolution
  • Organizational skills
  • Friendly, positive attitude
  • Critical thinking
  • Goal Setting
  • Scheduling
  • Strategic thinking
  • Strategic planning
  • Prioritizing
  • Time management
  • Communication
  • Troubleshooting
  • Adaptability
  • Quick Learner
  • Performance improvement
  • Creating reports

Certification

Pharmacy Technician Certification Board

Certification # 10065056

2014-Present

Texas State Board of Pharmacy

Registration # 237363

2014-Present

References

References available upon request

Accomplishments

  • T3 trainer after working for 6 months at Central Fill
  • Safety team member for over 7 years at Central Fill
  • Associate of the month award in 2014, 2016 and 2022
  • Recognized as associate of the year for outstanding performance and team contributions.
  • Created highly effective training material that significantly impacted efficiency and improved production.

Timeline

Production Floor Area Coach

Walmart Central Fill Pharmacy
09.2022 - Current

Pharmacy Technician Training Coordinator

Walmart Central Fill Pharmacy
03.2021 - Current

Pharmacy Technician

Wal-Mart Central Fill Pharmacy
02.2015 - 03.2021

Telecommunication Rep

NCO Group
10.2014 - 02.2015

CPHT - Pharmacy Technician

Central Louisiana Technical Community College

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Takisha Norris