Takisha Teasley
Customer Service
Lavonia,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Scheduling Specialist
Telenet Marketing Solutions
Athens, GA
08.2022 - Current
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Submitted requests and changes into scheduling system and created accurate customer service schedules.
- Created and communicated schedule change notices to personnel.
Bartender Supervisor
Jacks Sports Pub & Eatery
Hartwell, GA
06.2021 - 05.2022
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Shift Manager
Dairy Queen Store
Carnesville, GA
06.2019 - 05.2021
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached crew members to optimize performance and motivate toward more efficient work.
Restaurant Team Member
Taco Bell
Lavonia, GA
08.2018 - 06.2019
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Production Operator
Proper Polymers
Anderson, SC
01.2018 - 05.2018
- Inspected final products to assess compliance with quality standards and established tolerances.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Documented production information via daily system logs and discussed issues with management.
- Loaded supplies into machines by hand or by hoist.
Customer Service Team Member
Babies "R" Us
Westminster, CA
10.2016 - 08.2017
- Handled day-to-day customer contact via phones, faxes and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Recommended new [Type] products, resulting in [Number]% increase in revenue in [Year].
- Used [Software] to keep records of customer interactions, customer accounts and file documents.
Packer Operator
Pretium Packaging
Anaheim, CA
03.2016 - 10.2016
- Protected materials for transport by correctly packaging products in boxes and crates.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health and environmental regulations as prescribed by law.
Cashier
Dollar Tree
Huntington Beach, CA
06.2015 - 02.2016
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
Sales Associate
Walmart
Anderson, SC
03.2012 - 01.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Processed product returns and assisted customers with other selections.
Cashier
Arby's
Hartwell, GA
05.2011 - 02.2012
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
Sandwich Artist
SUBWAY
Hartwell, GA
02.2005 - 05.2011
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
High School Diploma -
Hart County High School
Hartwell, GA 02.2005 - 05.2007
Skills
Team Member
Food Service
Crew Member
Shift Lead
Key Holder
Fast Food
Assembly Experience
Warehouse Experience
Packaging
Restaurant Experience
Food Safety
Restaurant Management
Merchandising
Serving Experience
Food Preparation
POS System
Cash Handling
Hostess
Retail Sales
Cooking
Microsoft Word
Customer Service
Timeline
Customer Service Scheduling Specialist
Telenet Marketing Solutions
08.2022 - Current
Bartender Supervisor
Jacks Sports Pub & Eatery
06.2021 - 05.2022
Shift Manager
Dairy Queen Store
06.2019 - 05.2021
Restaurant Team Member
Taco Bell
08.2018 - 06.2019
Production Operator
Proper Polymers
01.2018 - 05.2018
Customer Service Team Member
Babies "R" Us
10.2016 - 08.2017
Packer Operator
Pretium Packaging
03.2016 - 10.2016
Cashier
Dollar Tree
06.2015 - 02.2016
Sales Associate
Walmart
03.2012 - 01.2015
Cashier
Arby's
05.2011 - 02.2012
Sandwich Artist
SUBWAY
02.2005 - 05.2011
High School Diploma -
Hart County High School
02.2005 - 05.2007