Takisha Teasley
Customer Service
Lavonia,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Scheduling Specialist
Telenet Marketing Solutions
Athens, GA
08.2022 - Current
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Submitted requests and changes into scheduling system and created accurate customer service schedules.
- Created and communicated schedule change notices to personnel.
Bartender Supervisor
Jacks Sports Pub & Eatery
Hartwell, GA
06.2021 - 05.2022
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Shift Manager
Dairy Queen Store
Carnesville, GA
06.2019 - 05.2021
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached crew members to optimize performance and motivate toward more efficient work.
Restaurant Team Member
Taco Bell
Lavonia, GA
08.2018 - 06.2019
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Production Operator
Proper Polymers
Anderson, SC
01.2018 - 05.2018
- Inspected final products to assess compliance with quality standards and established tolerances.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Documented production information via daily system logs and discussed issues with management.
- Loaded supplies into machines by hand or by hoist.
Customer Service Team Member
Babies "R" Us
Westminster, CA
10.2016 - 08.2017
- Handled day-to-day customer contact via phones, faxes and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Recommended new [Type] products, resulting in [Number]% increase in revenue in [Year].
- Used [Software] to keep records of customer interactions, customer accounts and file documents.
Packer Operator
Pretium Packaging
Anaheim, CA
03.2016 - 10.2016
- Protected materials for transport by correctly packaging products in boxes and crates.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health and environmental regulations as prescribed by law.
Cashier
Dollar Tree
Huntington Beach, CA
06.2015 - 02.2016
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
Sales Associate
Walmart
Anderson, SC
03.2012 - 01.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Processed product returns and assisted customers with other selections.
Cashier
Arby's
Hartwell, GA
05.2011 - 02.2012
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
Sandwich Artist
SUBWAY
Hartwell, GA
02.2005 - 05.2011
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
High School Diploma -
Hart County High School
Hartwell, GA 02.2005 - 05.2007
Skills
Team Member
undefinedTimeline
Customer Service Scheduling Specialist
Telenet Marketing Solutions
08.2022 - Current
Bartender Supervisor
Jacks Sports Pub & Eatery
06.2021 - 05.2022
Shift Manager
Dairy Queen Store
06.2019 - 05.2021
Restaurant Team Member
Taco Bell
08.2018 - 06.2019
Production Operator
Proper Polymers
01.2018 - 05.2018
Customer Service Team Member
Babies "R" Us
10.2016 - 08.2017
Packer Operator
Pretium Packaging
03.2016 - 10.2016
Cashier
Dollar Tree
06.2015 - 02.2016
Sales Associate
Walmart
03.2012 - 01.2015
Cashier
Arby's
05.2011 - 02.2012
Sandwich Artist
SUBWAY
02.2005 - 05.2011
High School Diploma -
Hart County High School
02.2005 - 05.2007
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