TAKISHA THOMPSON
Atlanta
Summary
Dedicated professional with experience in customer service, retail, and beauty services. Skilled in communication, problem-solving, and building strong client relationships. Known for adaptability, professionalism, and delivering quality results in fast-paced environments. Seeking opportunities to contribute to a dynamic team while continuing to grow.
Overview
7
7
years of professional experience
Work History
Hair Stylist
Ami You You
Atlanta, GA
06.2024 - 12.2025
- - Styled hair to enhance client appearance and meet fashion trends.
- - Developed strategies to increase customer engagement and repeat business.
- - Assisted clients with selecting styles and beauty products suited to their needs.
- - Modeled styles for promotional materials and displays.
- Developed strong relationships with clients, fostering loyalty through exceptional service and follow-up care recommendations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
Cashier
Goodwill
Brookhaven, GA
09.2023 - 03.2024
- - Assisted customers with purchases and provided excellent service.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized checkout areas to enhance operational efficiency and improve customer experience.
- Monitored inventory levels at the register, assisting in stock replenishment as needed.
- Implemented suggestions for improving overall store layout, enhancing product visibility and accessibility.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Phone Banker
Georgia Stand-Up
Atlanta, GA
07.2018 - 04.2022
- - Averaged 60+ cold calls per day to connect with prospective customers.
- - Managed inbound calls and processed customer requests accurately.
- - Consistently exceeded productivity and accuracy targets.
- - Utilized lead generation strategies to expand customer base.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Documented call details accurately in CRM system, ensuring comprehensive records for future reference.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
No Degree - Fashion Marketing
American Inter-Continental University
Atlanta, GASkills
- Customer Service & Client Relations
- Retail Sales & Cash Handling
- Hair Styling & Beauty Services
- Marketing & Promotions
- Appointment scheduling
- Social media promotion
- Sales expertise
- Outstanding customer service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Hair Stylist
Ami You You
06.2024 - 12.2025
Cashier
Goodwill
09.2023 - 03.2024
Phone Banker
Georgia Stand-Up
07.2018 - 04.2022
No Degree - Fashion Marketing
American Inter-Continental University