Takisha Trejo-Nieves
Colorado Springs,CO
Summary
Motivated and bilingual professional with a proven track record of over 7 years in delivering friendly and dependable customer service across diverse industries. Equipped with job readiness training to further enhance customer service skills. Also trained in CDL Class A driving and call center representation, expanding expertise in providing exceptional customer support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CDL Class A Driver
Kirkland Construction
11.2020 - 11.2024
- Expert in controlling different kinds of CDL Class A dump machinery with ease.
- Delivered heavy loads of construction materials efficiently.
- Operated vehicles to transfer loads between construction sites and material depots.
- Conducted pre-trip and post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for prompt resolution.
- Enhanced delivery efficiency by planning and executing optimal routes for daily transportation assignments.
Supervisor
Graven Austin and Drake
01.2013 - 12.2017
- Trained and guided newly hired call center representatives.
- Updated sales documents to ensure accuracy and timeliness.
- Generated additional revenue by directly securing sales.
- Facilitated customer service interactions across multiple platforms including phone calls, chats, and emails.
- Handled high volume of incoming and outgoing calls.
Landscaper and Repairman
Cherokee Acres
01.2006 - 12.2008
- Assisted customers by repairing pipes and all other interior in mobile homes as well as installing carpet, pipes, doors, etc
- Provided exterior services for mobile homes such as painting, deco roofing, and some shingle roofing
- Landscaped, planting, mowing lawns, and creating manmade waterfalls
- Fed the local wildlife and cleaning bird cages
Education
CDL Class A -
United States Trucking Driving School
Colorado Springs, CO10.2019
Undergraduate - Psychology
Pikes Peak Community College
Colorado Springs, CO01.2012
Skills
- Teamwork
- Customer service
- Bilingual
- Landscape Maintenance
- Professionalism and punctuality
- Emergency response readiness
- Vehicle inspection proficiency
- Basic mechanical aptitude
- Commercial driving
- Equipment operation
- Dependable and reliable
- Customer support
- Data entry
- Call center customer service
- Resolving issues
- Customer communications
Certification
Driver's License, CDL A
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
CDL Class A Driver
Kirkland Construction
11.2020 - 11.2024
Supervisor
Graven Austin and Drake
01.2013 - 12.2017
Landscaper and Repairman
Cherokee Acres
01.2006 - 12.2008
CDL Class A -
United States Trucking Driving School
Undergraduate - Psychology
Pikes Peak Community College
Driver's License, CDL A
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