Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ta Kisha E Crumble

Houston,TX

Summary

Extensively experienced Administrative Assistant Professional with over twenty-five years of experience in providing executive support to Directors and Managers while partnering with elite executive talent on special projects or initiatives.

Specialist as it pertains to Corporate Benefits with an emphasis on plan rules, eligibility, enrollment & implementation.

Hands-on experience in maintaining contract databases and other internal electronic filing systems by inputting information, managing deadlines, documenting actions and required next steps to bringing contracts/cases to closure and drafting and preparing initial letters in forms of correspondence regarding due dates etc.

Additional experience in retrieving, and evaluating official, primary legal/benefit sources that are hard-to-find, obscure, problematic, antiquated, and archival and primary sources in the areas of foreign law, comparative law, international law, common law, and civil law as it pertains to filings of Reporter Certifications.

Proficient in supreme Customer Service in addition to the following programs: Microsoft Office Suite; Word, Outlook, Excel, PowerPoint, Publisher, Access, and FrontPage. Additional Programs: Edgar, QuickBooks, Pro School v3.0, ABI Mastermind, RB-8, Myfilerunner, Oracle, Real Legal, CRM, Five9, Compass, Document Control, Billing, AP&AR, etc.

Developed comprehensive skills in benefits administration and employee relations within collaborative and fast-paced environment. Demonstrated ability to manage processes such as benefits enrollment, claims resolution, and compliance. Seeking to transition into new field where these skills can drive meaningful contributions to team success. Human Resources professional with comprehensive experience in benefits administration and employee relations. Skilled in managing benefits programs, ensuring compliance, and providing support to employees. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for excellent communication, problem-solving, and organizational skills, consistently delivering reliable outcomes.

Overview

16
16
years of professional experience

Work History

HR Benefit Coordinator

Siddon’s Martin
05.2024 - 08.2024
  • Administer various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits
  • Conduct benefits orientations and explain benefits of self-enrollment system
  • Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in the payroll system for payroll deduction
  • Assist employees with health, dental, life and other related benefit claims
  • Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs
  • Resolve administrative problems with the carrier representatives
  • Administer COBRA
  • Review and respond to unemployment claims with appropriate documentation
  • Review monthly unemployment statements
  • Coordinate workers' compensation claims with third-party administrator
  • Follow up on claims
  • Assist HR managers in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company
  • Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs
  • Ensure distribution of required employee notices
  • Prepare and maintain biweekly employee reports, new-hire and absentee reports
  • Maintain and update company organizational charts, phone directory and other requested reports as needed
  • Assist HR manager in completing benefits reporting requirements
  • Other duties as assigned

Benefit Specialist II

Empyrean Benefit Solutions
09.2021 - 05.2024
  • Company Overview: Houston, TX
  • Answers questions and resolves issues based on phone calls, emails, and internet inquiries from members, clients, and others while maintaining consistent quality
  • Research and respond to enrollment and benefit-related inquiries and requests
  • Remain update to date and in compliance with company and carrier plan requirements, rules, & eligibility
  • Provide problem resolution by effectively communicating with component departments, carriers, and participants
  • Effective resolution to participants ensuring they are educated on process and product knowledge
  • Effectively document and track participant interaction with team, manager & client service teams for historical data purposes and potential client review
  • Ensure all interactions with customers (both internal and external) are professional and courteous
  • Present appropriate referrals, complaints, grievances, and appeals according to client requirements
  • Educate consumers on self-service options & access to plan details and benefit navigation processes
  • Update member data including dependents, etc., ensuring data integrity
  • Completes additional assigned tasks as needed support
  • Houston, TX

Legal Analyst/Document Controller

Legal Services
06.2014 - 04.2021
  • Company Overview: Houston, TX
  • Keeps cases, contracts, & minutes organized by establishing and organizing files
  • Maintains contract database and other internal electronic filing systems by inputting information, managing deadlines, documenting actions, and required next steps to bring contracts/cases to closure
  • Conducts initial research for cases as needed; generates reports on status for the Senior Executive Team
  • Provide support (mail, calendar management, faxing, and document management) to the Director, while partnering with other Executive Administrative Assistants on special projects or initiatives
  • Ensures adherence to the legislative of the Supreme Court of the United States regarding timelines for filings, as well as District and County clerk offices
  • Studies Court precedent to determine appropriate sources for research and to form recommendations
  • Conducts complex legal research and analysis on precedents, legislative history, periodicals, technical data, and other information bearing on relevant and legal issues and analyzes the information to determine either what to include or what to recommend for inclusion in the Government brief
  • Locates and retrieves, primary legal sources that are hard-to-find, obscure, problematic, antiquated, and archival
  • Primary legal sources are in the areas of foreign law, comparative law, international law, common law, and civil law as it pertains to the filing of Reporter Certifications
  • Performs other duties as assigned
  • Houston, TX

Seasonal Room Director

Randstad Work Solution
08.2013 - 05.2014
  • Company Overview: Harcourt Project
  • Utilized scoring system to perform check scores for generating statistical analysis and read behinds to ensure the accuracy of scoring decisions
  • Supervised team lead and readers to ensure desired accuracy and volume of work units
  • Conducted training sessions for the teams on a variety of reading prompts
  • Developed file of comments for feedback to the Harcourt client on inherent problems associated with field test prompts
  • Reviewed all daily reports to identify and correct difficulties encountered by individual readers
  • Harcourt Project

Various Roles

Randstad Work Solutions USA
02.2012 - 08.2013
  • The Houstonian Hotel, Club & Spa - Sales Executive Assistant/Customer Relations/Service
  • HISD Test Center - Test Material Controller
  • Branson & Fawkles Wealth Management - Executive Admin Assistant/Customer Relations
  • Lockwood Andrews & Newman - Executive Admin Assistant/Customer Relations

Executive Administrative Assistant/Account Manager

Houston Gymnastics Group
02.2009 - 12.2011
  • Company Overview: Houston, TX
  • Verified client/potential client eligibility for enrollment & class participation by tracking account balances & payment history by phone and in the office
  • Conducted client interviews to assess student’s skill levels to ensure they are properly placed in the class that meets their skill needs
  • Expedited all necessary paperwork for various departmental entities according to departmental program
  • Provided percentage pay-out reports per employee to an accountant for payroll purposes
  • Also provided weekly reports regarding student enrollment to management for purposes of maintaining and meeting budget purposes
  • Ensured monies were properly allocated throughout departments to lead to accuracy in bookkeeping provided monthly charges i.e., invoicing & billing, resolving client disputes
  • Generated reports reflecting expected finance for owners and department leads to balance expense accounts
  • Accounts Receivable & Accounts Payable
  • Facilitated interoffice training for new hires & staff
  • Maintained general ledger for over 1000 client accounts
  • Completed end of monthly report close-out, as well as annual closeouts
  • Houston, TX

Executive Assistant/Financial Analyst

ARAMARK Sports & Entertainment
06.2008 - 01.2009
  • Company Overview: Houston, TX
  • Provided a daily forecast to GM as well as Controller regarding components/departments- Estimates vs
  • Actual daily
  • Tracked necessary components whose forecast contradicts their initial estimates to diagnose the cause of variance
  • Assisted HR with payroll/check distribution and mail out; resolved payroll disputes of ARAMARK employees
  • Worked as command post operator to assist and aid with issues that may occur during events to ensure all clients have an extraordinary experience with ARAMARK the Sports & Entertainment and its affiliates within a safe environment
  • Performed daily duties in the Executive Office of the Regional Manager of the Central Region of clients Sports & Entertainment calendar management, all communication as well as functioned as office lead and support
  • Houston, TX

Education

Master of Arts - Sociology

Texas Southern University
Houston, TX
05.2014

Bachelor of Science - History

Jarvis Christian College
Hawkins, TX
05.2001

Skills

  • Onboarding processes
  • Employee relations
  • Payroll management
  • Benefits administration
  • EHR software
  • Benefits explanation
  • Documentation and reporting
  • New employee orientations
  • Employee benefits laws
  • Policy interpretation
  • Highly skilled in CRM, ADP and PayCom
  • Proficient in MicroSoft Suite

Timeline

HR Benefit Coordinator

Siddon’s Martin
05.2024 - 08.2024

Benefit Specialist II

Empyrean Benefit Solutions
09.2021 - 05.2024

Legal Analyst/Document Controller

Legal Services
06.2014 - 04.2021

Seasonal Room Director

Randstad Work Solution
08.2013 - 05.2014

Various Roles

Randstad Work Solutions USA
02.2012 - 08.2013

Executive Administrative Assistant/Account Manager

Houston Gymnastics Group
02.2009 - 12.2011

Executive Assistant/Financial Analyst

ARAMARK Sports & Entertainment
06.2008 - 01.2009

Master of Arts - Sociology

Texas Southern University

Bachelor of Science - History

Jarvis Christian College
Ta Kisha E Crumble