Takishia Kostopoulos
Jay,ME
Summary
Driven Medical Assistant Intern from Rumford Hospital, adept in HIPAA compliance and patient charting, significantly improved patient outcomes. Leveraged customer service excellence at Hannaford Brothers to enhance satisfaction, mastering medical equipment operation and providing emotional support, showcasing a comprehensive skill set focused on safety and efficiency. An analytical and strategic person with excellent problem-solving and time-management skills. Organized, efficient, and always willing to go the extra mile to meet expectations. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant In Training
Gray Birch
2023.12 - 2024.05
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Supported patients'' emotional well-being by developing trusting relationships and actively listening to concerns.
- Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
Hannaford to Go Associate
Hannaford Brothers
2021.08 - 2024.01
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Medical Assistant Intern
Rumford Hospital
2020.09 - 2021.02
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Contributed to overall safety of clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Reduced wait times for laboratory results by efficiently processing specimens according to established protocols.
Education
Bachelor of Science - Biology
University of Maine At Augusta
Augusta, ME05.2024
Certification - Medical Assistant
Maine College of Health Professions
Lewiston, ME09.2020
Skills
- Patient Charting
- Safety standards
- Blood sample collection
- Supply Replenishment
- HIPAA Compliance
- Medical terminology knowledge
- Customer Service
- Medical Equipment Operation
- Companionship and emotional support
Certification
- CCMA - Certified Clinical Medical Assistant
- Certification #: Q4S5E9M2
Timeline
Certified Nursing Assistant In Training
Gray Birch
2023.12 - 2024.05
Hannaford to Go Associate
Hannaford Brothers
2021.08 - 2024.01
Medical Assistant Intern
Rumford Hospital
2020.09 - 2021.02
Bachelor of Science - Biology
University of Maine At Augusta
Certification - Medical Assistant
Maine College of Health Professions
- CCMA - Certified Clinical Medical Assistant
- Certification #: Q4S5E9M2
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