STAFFORD GREEN
Ansonia,CT
Summary
Proactive, results-oriented, highly skilled professional with exceptional management and communications skills. Proven abilities in developing positive relationships with customers and colleagues, and over 15 years hands-on experience in diverse office environments. Knowledgeable in current industry trends and technology. Experienced communicator and team player.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Universal Banker
Liberty Bank and Trust
Derby, CT
05.2023 - Current
- Develops relationships with business owners to promote commercial banking services.
- Supports the implementation of new systems related to banking operations.
- Processes deposits, withdrawals, loan payments and other financial transactions.
- Explains banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Opens new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Researches account discrepancies or errors identified during audits or reviews.
Senior Universal
Banker / Webster Bank
Fairfield, CT
05.2019 - Current
- Maintains operational excellence and superior customer service by accurately and efficiently processing routine banking transactions at a banker workstation and servicing customer requests
- Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc
- While seeking opportunities to develop customer relationships and identify sales opportunities
- Markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center events
- Achieves and exceeds personal sales goals on consistent basis
- Offers every customer exceptional service levels by remaining friendly and professional during every transaction
- Fulfills diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Resolves problems or discrepancies concerning customers' accounts
- Leverages customer service and sales abilities to consistently meet performance goals
Store Manager
Sprint
Hamden, CT
04.2017 - 11.2018
- Developed contests, incentives and employee-recognition programs to motivate team members to increase sales and achievements
- Demonstrated commitment, passion, and determination through hard work and exceptional results
- Conducted exit interviews to ensure customer satisfaction
- Completed all customer legal documents, i.e., Security Incident Reports
- Resolved customer problems by investigating issues, answering questions and building rapport
- Processed shipments maintained and organized stock shelves
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Assistant Store Manager
Sprint
Orange, CT
05.2016 - 04.2017
- Conducted exit interviews to ensure customer satisfaction
- Completed all customer legal documents, i.e., Security Incident Reports
- Coached and developed store associates through formal and informal interactions
- Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner
- Led teams in the planning, implementation and execution of merchandising and operating initiatives
- Addressed customer issues to ensure swift and successful resolution.
Lead Sales Associate
Sprint
Orange, CT
11.2013 - 05.2016
- Served as primary point of contact for escalated customer service issues
- Coached retail sales associates to exceed store performance goals
- Sprint Pinnacle Club winner 2014
- Trained and developed new team members and Sales Associates
- Processed and issued money orders for customers
- Resolved product issues and shared benefits of new technology
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Retail Sales Associate
Sprint
Orange, CT
10.2009 - 11.2013
- Demonstrated commitment, passion, and determination
- Sprint Pinnacle Club winner 2011
- Greeted each customer and offered to assist them to provide excellent customer service
- Initiated friendly conversation with each customer to determine level of assistance required
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs
- Followed all company policies, rules and procedures to promote company goals and ensure safety
- Completed all assigned training to stay updated on important policies and procedures
- Followed company protocol in providing exceptional services to deliver a pleasant shopping experience.
MILITARY SERVICE, Lithographer
09.2001 - 12.2009
- Bindery and Finishing
- Digital Imaging Certification Examination (DICE)
- Multi-color Flexographic Press Operator
- Produced lithographic film products such as contact negative/ positive film, contact paper prints and line negatives/positives
- Produced flats for press operations.
Technical Support Representative
Sprint
Orange, CT
07.2009 - 10.2009
- Analyzed, Troubleshot, and resolved technical issues
- Implemented active listening to cultivate customer relationships, and more efficiently resolve issues
- Troubleshot hardware issues and worked with service providers to facilitate repairs
- Provided on-site technical support after project implementation
- Devised workarounds for problems
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Mentored other engineers
- Maintained composure and patience in face of difficult customer situations
- Provided thorough support and problem resolution for customers
- Researched, resolved and followed up on customer issues.
Education
H.S DIPLOMA -
CENTRAL HIGH SCHOOL
Skills
- Inventory control
- Team-oriented
- Employee training
- Team leadership
- Customer service
- Outstanding communication skills
- Recruiting and interviewing
- Accurate cash handling
- Product and Service Sales
- Discrepancy Resolution
- Administration and Reporting
- Managing Operations and Efficiency
- Goal Setting
- Retail Operations Management
- Strategic Planning
- Data Entry
- Account Services
- Verbal and Written Communication
- Operations
- Problem Resolution
Certification
- CPR, The American Heart Association
- NASM Certified Personal Trainer (CPT)
Timeline
Universal Banker
Liberty Bank and Trust
05.2023 - Current
Senior Universal
Banker / Webster Bank
05.2019 - Current
Store Manager
Sprint
04.2017 - 11.2018
Assistant Store Manager
Sprint
05.2016 - 04.2017
Lead Sales Associate
Sprint
11.2013 - 05.2016
Retail Sales Associate
Sprint
10.2009 - 11.2013
Technical Support Representative
Sprint
07.2009 - 10.2009
MILITARY SERVICE, Lithographer
09.2001 - 12.2009
H.S DIPLOMA -
CENTRAL HIGH SCHOOL
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