Takiyah Akhdar
Wilson,NC
Summary
An extremely motivated, hard worker, and customer-oriented individual with numerous years of experience in maintaining excellent customer service standards and skills. Possesses superb verbal and written communication skills, math skills, and problem-solving skills. Possesses knowledge of various cashiering techniques that ensures the customers understands what an organization can offer them and to build a lasting relationship for present and future transactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Wilson County Courthouse
03.2024 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Demonstrated adaptability in handling diverse responsibilities such as managing jury pools, issuing marriage licenses, or attending court sessions as needed.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Bank Sales & Service Representative
First Citizens Bank
10.2022 - 03.2024
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates
- Educated customers on the use of banking websites and mobile applications
- Assisted customers with compromised debit cards and issued new credentials
- Counted and packaged currency and coins in the amount of $150,000 per day
- Provided customer records, account statements, and copies of checks while maintaining confidentiality
- Received, disbursed, and accounted for cash and checks in excess of $750,000 per month
- Turned in excess cash to maintain cash drawer security
- Examined currency to detect counterfeit, foreign, and damaged money
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Placed orders for customer checks and verified starting numbers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Stocked supplies for customers and personal teller stations
Night Auditor/Front Desk Agent
Holiday Inn Express
05.2022 - 10.2022
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Kept accounts in balance and ran daily reports to verify totals
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in and check-out process
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments, personnel, and guest
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments in various formats and amounts
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Enforced policies and procedures to increase efficiency
Sales Service Representative
United Bank
05.2021 - 07.2021
- Reached out to customers after completed sales to suggest additional services or product purchases
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Delivered prompt service to prioritize customer needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and created a welcoming and positive experience for all parties involved
- Managed customer accounts to secure customer satisfaction and repeat business
- Promoted available products and services to customers during service, account management, and order calls
Retail Banker II
Woodforest National Bank
08.2020 - 05.2021
- Greeted and approached customers to make them aware of services and products offered
- Assisted customers with monetary transactions such as money orders, cashier's checks, western union, and cash advances
- Processed transactions such as deposits, cashing checks, and withdrawals from their accounts
- Assisted with daily balancing of vault, ATM's, tellers' drawers, and debit card machine
- Checked ATM's for skimming devices throughout the day
- Opened and closed branch by adhering to the bank policies and procedures
- Completed documentation for new accounts in alignment with the bank policies and procedures
- Provided exceptional customer service level by remaining friendly and professional during every transaction and interaction
Train Attendant
Amtrak
01.2017 - 07.2020
- Assisted elderly passengers with special seating and marking special seating when necessary
- Responsible for checking tickets, keeping carts clean, and alerting the conductor of any problems
- Completed train walk throughs to verify passengers were cleared
- Provided customers with information on routes, gates, prices, timetables, terminals, and concourses
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs, and stowing baggage in correct locations
- Improved passenger comfort with special items, food distribution, and proactive actions
Sales Associate
Dick's Sporting Goods
03.2019 - 03.2020
- Provided customer service and selling through customer engagement
- Uphold standards for merchandise presentation of apparel and equipment
- Interacted with customers to show passion, knowledge, and dedication in their sport or activity
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Built trusting relationships with customers by making personal connections
Retail Sales Consultant
U.S. Cellular
09.2014 - 12.2016
- Greeted and assisted new and existing customers with their wireless purchases
- Effectively communicated product information, feature functionality, and billing procedures
- Consistently met and exceeded aggressive sales goals
- Trained and attended workshops and meetings to enhance sales and product service skills
- Engaged positively with each customer, provided professional and polite support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Handled cash, checks, credit cards, and automatic debit card transactions with 100% accuracy
- Maintained current store, products, and promotional knowledge to drive consistent sales
Retail Sales Associate/Key Holder
Kay Jewelers
10.2005 - 12.2016
- Greeted and assisted customers with their purchase of jewelry and payments made on accounts
- Explained jewel cuts, carats, color, and clarity in jewelry and gems to customers
- Performed minor repairs on jewelry and watches
- Checked in inventory and provided input on stocking and displays in the store
- Arranged new merchandise with signage and appealing displays to encourage customer sales and moved overstock items
- Sold various products by explaining unique features and educated customers on proper applications
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Delegated daily tasks to team members to optimize group productivity
- Collaborated with store manager to develop strategies for achieving sales and profit goals
Education
Associate Degree - Hospitality Management
Nash Community College
Rocky Mount, NC08.2022
Diploma -
Garfield Senior High School
Woodbridge, VA01.2003
Skills
- Excellent interpersonal and communication skills
- Cashiering
- Cash Handling
- Banking
- Financial Services
- Retail Sales
- Merchandising
- Marketing
- Retail Management
- Upselling
Certification
- ServSafe Food Protection Manager, 11/01/21
- ServSafe Alcohol, 12/01/21
References
Will be provided upon request.
Timeline
Deputy Clerk
Wilson County Courthouse
03.2024 - Current
Bank Sales & Service Representative
First Citizens Bank
10.2022 - 03.2024
Night Auditor/Front Desk Agent
Holiday Inn Express
05.2022 - 10.2022
Sales Service Representative
United Bank
05.2021 - 07.2021
Retail Banker II
Woodforest National Bank
08.2020 - 05.2021
Sales Associate
Dick's Sporting Goods
03.2019 - 03.2020
Train Attendant
Amtrak
01.2017 - 07.2020
Retail Sales Consultant
U.S. Cellular
09.2014 - 12.2016
Retail Sales Associate/Key Holder
Kay Jewelers
10.2005 - 12.2016
Diploma -
Garfield Senior High School
- ServSafe Food Protection Manager, 11/01/21
- ServSafe Alcohol, 12/01/21
Associate Degree - Hospitality Management
Nash Community College
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