Takiyah Akhdar
Wilson,NC
Summary
An extremely motivated, hard worker, and customer-oriented individual with numerous years of experience in maintaining excellent customer service standards and skills. Possesses superb verbal and written communication skills, math skills, and problem-solving skills. Possesses knowledge of various cashiering techniques that ensures the customers understands what an organization can offer them and to build a lasting relationship for present and future transactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Wilson County Courthouse
03.2024 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Demonstrated adaptability in handling diverse responsibilities such as managing jury pools, issuing marriage licenses, or attending court sessions as needed.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Bank Sales & Service Representative
First Citizens Bank
10.2022 - 03.2024
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates
- Educated customers on the use of banking websites and mobile applications
- Assisted customers with compromised debit cards and issued new credentials
- Counted and packaged currency and coins in the amount of $150,000 per day
- Provided customer records, account statements, and copies of checks while maintaining confidentiality
- Received, disbursed, and accounted for cash and checks in excess of $750,000 per month
- Turned in excess cash to maintain cash drawer security
- Examined currency to detect counterfeit, foreign, and damaged money
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Placed orders for customer checks and verified starting numbers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Stocked supplies for customers and personal teller stations
Night Auditor/Front Desk Agent
Holiday Inn Express
05.2022 - 10.2022
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Kept accounts in balance and ran daily reports to verify totals
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in and check-out process
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments, personnel, and guest
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments in various formats and amounts
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Enforced policies and procedures to increase efficiency
Sales Service Representative
United Bank
05.2021 - 07.2021
- Reached out to customers after completed sales to suggest additional services or product purchases
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Delivered prompt service to prioritize customer needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and created a welcoming and positive experience for all parties involved
- Managed customer accounts to secure customer satisfaction and repeat business
- Promoted available products and services to customers during service, account management, and order calls
Retail Banker II
Woodforest National Bank
08.2020 - 05.2021
- Greeted and approached customers to make them aware of services and products offered
- Assisted customers with monetary transactions such as money orders, cashier's checks, western union, and cash advances
- Processed transactions such as deposits, cashing checks, and withdrawals from their accounts
- Assisted with daily balancing of vault, ATM's, tellers' drawers, and debit card machine
- Checked ATM's for skimming devices throughout the day
- Opened and closed branch by adhering to the bank policies and procedures
- Completed documentation for new accounts in alignment with the bank policies and procedures
- Provided exceptional customer service level by remaining friendly and professional during every transaction and interaction
Train Attendant
Amtrak
01.2017 - 07.2020
- Assisted elderly passengers with special seating and marking special seating when necessary
- Responsible for checking tickets, keeping carts clean, and alerting the conductor of any problems
- Completed train walk throughs to verify passengers were cleared
- Provided customers with information on routes, gates, prices, timetables, terminals, and concourses
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs, and stowing baggage in correct locations
- Improved passenger comfort with special items, food distribution, and proactive actions
Sales Associate
Dick's Sporting Goods
03.2019 - 03.2020
- Provided customer service and selling through customer engagement
- Uphold standards for merchandise presentation of apparel and equipment
- Interacted with customers to show passion, knowledge, and dedication in their sport or activity
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Built trusting relationships with customers by making personal connections
Retail Sales Consultant
U.S. Cellular
09.2014 - 12.2016
- Greeted and assisted new and existing customers with their wireless purchases
- Effectively communicated product information, feature functionality, and billing procedures
- Consistently met and exceeded aggressive sales goals
- Trained and attended workshops and meetings to enhance sales and product service skills
- Engaged positively with each customer, provided professional and polite support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Handled cash, checks, credit cards, and automatic debit card transactions with 100% accuracy
- Maintained current store, products, and promotional knowledge to drive consistent sales
Retail Sales Associate/Key Holder
Kay Jewelers
10.2005 - 12.2016
- Greeted and assisted customers with their purchase of jewelry and payments made on accounts
- Explained jewel cuts, carats, color, and clarity in jewelry and gems to customers
- Performed minor repairs on jewelry and watches
- Checked in inventory and provided input on stocking and displays in the store
- Arranged new merchandise with signage and appealing displays to encourage customer sales and moved overstock items
- Sold various products by explaining unique features and educated customers on proper applications
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Delegated daily tasks to team members to optimize group productivity
- Collaborated with store manager to develop strategies for achieving sales and profit goals
Education
Associate Degree - Hospitality Management
Nash Community College
Rocky Mount, NC08.2022
Diploma -
Garfield Senior High School
Woodbridge, VA01.2003
Skills
- Excellent interpersonal and communication skills
- Cashiering
- Cash Handling
- Banking
- Financial Services
- Retail Sales
- Merchandising
- Marketing
- Retail Management
- Upselling
Certification
- ServSafe Food Protection Manager, 11/01/21
- ServSafe Alcohol, 12/01/21
References
Will be provided upon request.
Timeline
Deputy Clerk
Wilson County Courthouse
03.2024 - Current
Bank Sales & Service Representative
First Citizens Bank
10.2022 - 03.2024
Night Auditor/Front Desk Agent
Holiday Inn Express
05.2022 - 10.2022
Sales Service Representative
United Bank
05.2021 - 07.2021
Retail Banker II
Woodforest National Bank
08.2020 - 05.2021
Sales Associate
Dick's Sporting Goods
03.2019 - 03.2020
Train Attendant
Amtrak
01.2017 - 07.2020
Retail Sales Consultant
U.S. Cellular
09.2014 - 12.2016
Retail Sales Associate/Key Holder
Kay Jewelers
10.2005 - 12.2016
Diploma -
Garfield Senior High School
- ServSafe Food Protection Manager, 11/01/21
- ServSafe Alcohol, 12/01/21
Associate Degree - Hospitality Management
Nash Community College
Similar Profiles
Heather StockrahmHeather Stockrahm
Case Manager at Greene County CourthouseCase Manager at Greene County Courthouse
Emily LattenEmily Latten
Student Intern at Union County CourthouseStudent Intern at Union County Courthouse
Melissa GuzmanMelissa Guzman
Court Clerk II at Canyon County CourthouseCourt Clerk II at Canyon County Courthouse