Takiyah Hayes
Fairfield, 411,CA
Summary
Adept at driving organizational improvement and operations management, I significantly enhanced team productivity and customer satisfaction at Giahs’ Adult Day Care. Leveraging skills in employee development and data-driven decision-making, I fostered a culture of innovation and accountability, leading to a notable increase in operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Supervising Manager
Giahs’ Adult Day Care
04.2016 - Current
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Streamlined team operations by implementing efficient project management systems and communication channels.
- Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Exceeded sales targets while maintaining strong relationships with existing clients through exceptional account management practices.
- Implemented and developed operational standards, policies and procedures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided strong leadership to enhance team productivity and morale.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Counselor Intern
Methodone Clinic
05.2002 - 10.2003
- Established strong working relationships with colleagues through effective collaboration on shared cases.
- Evaluated client progress toward goals, adjusting treatment approaches as needed to maximize effectiveness of interventions.
- Provided guidance on coping strategies, helping clients build resilience and overcome challenges.
- Led psychoeducational workshops on topics such as stress management, self-care, and healthy relationships to empower clients with valuable information.
- Contributed to case management efforts by maintaining regular contact with external providers involved in client care.
- Successfully built trust with clients through active listening, empathy, and validation during individual counseling sessions.
- Conducted group therapy sessions, fostering a supportive environment for personal growth and healing.
- Streamlined documentation processes, ensuring accurate and timely record-keeping for all clients.
- Developed rapport with diverse populations, adapting communication styles to meet individual needs and preferences.
- Supported clients in crisis situations, providing immediate intervention and connecting them with appropriate resources.
- Promoted a safe space within the therapeutic setting by maintaining professional boundaries and adhering to ethical guidelines.
- Completed thorough assessments to determine client needs and establish goals for treatment success.
- Attended ongoing training seminars relevant to the field of counseling, staying up-to-date on current best practices.
- Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
- Performed Number hours of supervised group and individual counseling sessions.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Developed treatment plans to help clients build self-confidence and resilience.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Facilitated group counseling sessions to support and encourage client growth.
- Listened to clients' concerns and provided encouragement and support.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Maintained confidentiality while effectively communicating client progress to supervisors and other team members involved in their care.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Supported individuals dealing with mental health and emotional issues.
- Adapted counseling techniques to best suit individual needs of each client.
- Provided education on mental health topics and resources to clients.
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Designed safe and supportive environment for clients to discuss issues.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Encouraged participants to open up and share thoughts at group counseling sessions.
- Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
- Enhanced client outcomes by implementing evidence-based counseling techniques and interventions.
- Assisted in the development of treatment plans for clients, resulting in improved mental health and wellbeing.
- Demonstrated cultural competence when working with diverse populations by considering cultural factors when creating treatment plans.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients with various mental health needs.
- Regularly participated in clinical supervision sessions to enhance professional skills and ensure quality of care for clients.
- Implemented creative approaches to engage clients in therapeutic activities that fostered personal growth and selfdiscovery.
- Utilized motivational interviewing techniques effectively for greater success in achieving desired behavioral changes among clients.
- Facilitated psychoeducation workshops on various topics such as healthy relationships, conflict resolution, and emotional regulation to empower clients with essential life skills.
- Assisted lead counselor in developing comprehensive treatment plans to address client needs and goals effectively.
- Promoted a safe and supportive environment for clients, fostering trust and open communication in therapy sessions.
- Developed strong rapport with diverse clientele by demonstrating empathy, active listening, and cultural sensitivity during therapy sessions.
- Implemented case management services for clients requiring additional resources or referrals outside of the counseling center setting.
- Monitored client progress regularly through detailed documentation, enabling timely adjustments to treatment plans as needed.
- Enhanced family dynamics by offering family counseling sessions, improving communication and resolving conflicts.
- Engaged in continuous professional development to stay abreast of latest counseling theories and practices, improving service quality.
- Adapted therapeutic techniques to meet diverse cultural and personal backgrounds of clients, promoting inclusivity and understanding.
- Maintained confidentiality and adhered to ethical standards throughout all interactions with clients, colleagues, and supervisors.
- Enhanced client support system by facilitating group therapy sessions, fostering sense of community and shared experiences.
- Maintained detailed and confidential client records, ensuring compliance with ethical standards and legal requirements.
- Provided career counseling to young adults, assisting them in navigating career choices and transitions with confidence.
- Contributed to team meetings with insights from client sessions, aiding in continual improvement of counseling services and strategies.
Dental Receptionist
Solano County Dental
05.1997 - 05.1998
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
- Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
- Contributed to public health awareness by participating in organization of community dental health events.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Optimized office workflow and reduced administrative errors by introducing more efficient document management system.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
- Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
2 Associate Of Applied Science Degrees,2 Certifica - Criminal Justice
Solano Community College
Fairfield, CA2003
Skills
- Employee Development
- Innovation management
- Troubleshooting and problem resolution
- Data-driven decision-making
- Documentation And Reporting
- Organizational improvement
- Operations Management
Timeline
Supervising Manager
Giahs’ Adult Day Care
04.2016 - Current
Counselor Intern
Methodone Clinic
05.2002 - 10.2003
Dental Receptionist
Solano County Dental
05.1997 - 05.1998
2 Associate Of Applied Science Degrees,2 Certifica - Criminal Justice
Solano Community College
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