Summary
Overview
Work History
Education
Skills
References
Timeline

Takiyah McCombs

Mount Laurel,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Advocate II

Carvana
09.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined communication channels for improved responsiveness to customer inquiries.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Utilized data-driven insights to identify areas for improvement in customer interactions and implemented changes accordingly.
  • Fostered an environment that encouraged open communication among team members, leading to increased collaboration and problem-solving capabilities.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Customer Service Associate

Wawa
09.2020 - 05.2022
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Barista

Starbucks
08.2019 - 12.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Associate of Applied Science - Information Technology

Devry University, New York, NY
11.2024

Skills

  • Service Industry Expertise
  • Educating Customers
  • Documentation Coordination
  • Business Planning
  • Conflict Resolution
  • Technical Support
  • Call Documentation
  • Multi-Line Phone Systems

References

References available upon request.

Timeline

Customer Advocate II - Carvana
09.2021 - Current
Customer Service Associate - Wawa
09.2020 - 05.2022
Barista - Starbucks
08.2019 - 12.2020
Devry University - Associate of Applied Science, Information Technology

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Takiyah McCombs