Takola Lowe
Thomson,GA
Summary
Dynamic manager with a proven track record at Auto Money Title Pawn, enhancing customer satisfaction through strategic service improvements. Skilled in team leadership and relationship building, I excel in decision-making and staff training, driving performance and operational efficiency. Committed to fostering a productive work environment and achieving departmental goals.
Overview
7
7
years of professional experience
Work History
Manager
Auto Money Title Pawn
12.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Inventory Receiver
Ryder Logistics
02.2019 - 12.2019
- Communicated effectively with suppliers, addressing any issues or concerns regarding shipments promptly.
- Maintained a safe working environment through routine inspections and adherence to safety protocols.
- Reduced stock discrepancies with meticulous data entry and attention to detail in the tracking system.
- Ensured compliance with industry regulations during the receiving process, including proper handling of hazardous materials when applicable.
- Optimized warehouse storage capacity by consolidating items and utilizing vertical space efficiently.
- Developed strong relationships with vendors, fostering trust and collaboration during the receiving process.
- Expedited unloading of trucks, minimizing delays in the overall supply chain process.
- Resolved shipment discrepancies by liaising with suppliers and adjusting records as needed.
- Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
- Closely collaborated with purchasing department to ensure timely delivery of products and accurate recordkeeping.
- Conducted regular cycle counts to maintain up-to-date inventory levels and reduce shrinkage rates.
- Supported continuous improvement efforts by evaluating current processes and suggesting potential enhancements for better efficiency and accuracy.
- Assisted in annual physical inventories by accurately counting stock items and reconciling discrepancies swiftly.
- Trained new team members on inventory management systems and best practices for efficient workflow.
- Managed returns process, ensuring timely processing of defective or damaged goods while maintaining accurate records.
- Improved inventory accuracy by conducting regular audits and updating records accordingly.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Handled day-to-day shipping and receiving overseeing more than 40 packages per day.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
Associate of Applied Science - Business Healthcare Technology
Augusta Technical College
Augusta, Georgia, GA12-2025
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Relationship building
- Staff training and development
- Verbal and written communication
- Documentation and reporting
- Schedule preparation
- Goal setting
- Computer skills
- Clear communication and positive attitude
- Work prioritization and organizational skills
Timeline
Manager
Auto Money Title Pawn
12.2019 - Current
Inventory Receiver
Ryder Logistics
02.2019 - 12.2019
Associate of Applied Science - Business Healthcare Technology
Augusta Technical College