Summary
Overview
Work History
Education
Skills
Timeline
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Takovia Parker

Denton,TX

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

14
14
years of professional experience

Work History

Operations Supervisor

JP Morgan Chase
Plano, TX
10.2011 - Current
  • Manage team of Closing Specialists who are responsible for executing Short Sale and Deed in Lieu documents working process from beginning to end which consist of negotiating, underwriting, and closing.
  • Responsibilities include oversight of Operations processes through various fulfillment stages, career path for staff, action planning with Executive Level Leadership, procedure writing, report creation/ enhancement and compliance monitoring, and promoted positive customer experience through day-to-day supervision.
  • Motivate and train employees to maintain high productivity and accomplish department 95% performance metrics goal.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Developed and deepened relationships with customers, and internal stakeholders.
  • Assisted in recruiting, hiring and training of team members.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Foreclosure Specialist

Bank Of America
Addison, TX
11.2009 - 10.2011
  • Analyzed foreclosure loans and ensured foreclosure actions on individual accounts are completed within established company service level agreement.
  • Collaborated with legal, compliance and other integral business partners to document foreclosure proceedings and ensure adequate corrections & vetting of all documents.
  • Annotated foreclosure Affidavits, Assignments of Mortgage, and Substitution of Trustee.
  • Acted as subject matter expert, assisting management with all escalated files and special liaison projects.
  • Responsible for training of new hires and authored several process aides.
  • Gathered information regarding lien payoff amounts, tax data and credit standing.
  • Performed proper calculations and prepared payoff figures.
  • Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.

Settlement Advisor

Credit Solutions Of America
Richardson, TX
05.2008 - 11.2009
  • Handled portfolio of charge off/ recovery accounts in fast-paced team environment. Assisted customers whose accounts have been charged off or in litigation due to high delinquency.
  • Responsible for inbound and outbound calls campaigns to customers and creditors.
  • Negotiated payment arrangements and settlement offers to mitigate customer delinquencies.
  • Responsible for tracking and recording all communications/ correspondences with creditors and customers.
  • Provided counseling and training on debt, credit, and financial management.
  • Anticipated responses and prepared clear and articulate answers.

Collections Specialist

Citibank
Irving, TX
10.2007 - 04.2008
  • Performed commercial collections on accounts with aging dates of 60 to 120 days delinquent.
  • Negotiated to collect balance in full and arranged settlements, and payments plans for delinquent clients by quoting payoffs and utilizing payment arrangement to reduce portfolios delinquencies.
  • Maintained detailed documentation on products and system issues and create resources for staff to use as job aids.
  • Assisted customers with billing inquire, rate plans, technical issues, website troubleshooting, and suggests new product to ensure excellent customer experience.
  • Maintained voice responses agreements, processed customer ATM/ debit card charge backs and performs necessary research.
  • Lead Issue Resolution Team that required detailed research, accurate documentation, and communication with compliance in effort to minimize financial risk to firm.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.

Education

High School Diploma -

Lincoln Magnet High School
Dallas, TX
05.2004

Skills

  • Motivational Leadership
  • Coaching and Mentoring
  • Microsoft Office Suite
  • Staff Development and Training
  • Team Building/ Team Management and Supervision
  • Performance Management
  • Handling Customer Complaints
  • Recruitment and Hiring
  • Quality Assurance
  • Regulatory Compliance
  • Attention to Detail, Multitasking, and Prioritization
  • Employee Motivation and Discipline

Timeline

Operations Supervisor

JP Morgan Chase
10.2011 - Current

Foreclosure Specialist

Bank Of America
11.2009 - 10.2011

Settlement Advisor

Credit Solutions Of America
05.2008 - 11.2009

Collections Specialist

Citibank
10.2007 - 04.2008

High School Diploma -

Lincoln Magnet High School

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Takovia Parker