Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Takudzwa Phiri
Open To Work
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Takudzwa Phiri

Harare

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Key Account Manager-Business DevelopmentBusiness AdministratorSales RepresentativeSales ManagerSales Consultant

Work Type

Full TimePart TimeVolunteer

Location Preference

On-SiteHybridRemote
Location: Harare
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsWork from home option

Summary

Results-driven Sales and Business Development professional with over 10 years of experience in revenue growth, market expansion, and key account management. Led commercial initiatives, developed sales pipelines, and built long-term client relationships across diverse sectors including property, chemicals, financial services, and digital marketing.

Overview

10
10
years of professional experience

Work History

Key Account Manager-Business Development

Intergrated Properties
01.2026 - Current
  • Strategic Planning & Growth: Identifying, researching, and pursuing new business opportunities, markets, and partnerships to expand the company's reach.
  • Relationship Management: Building and maintaining relationships with prospective and existing clients, partners, and stakeholders.
  • Sales & Revenue Generation: Generating leads, cold calling, conducting presentations, and closing deals.
  • Market Analysis & Research: Staying informed about Real Estate Industry trends and competitors to develop effective, up-to-date, and competitive strategies.
  • Proposal Development & Negotiation: Creating detailed business proposals, negotiating contract terms, and ensuring agreements meet company guidelines.
  • Cross-Functional Collaboration: Working with marketing, sales, and product teams to align strategies and improve product offerings.

Business Administrator

Barco Chemicals
Mutare
05.2024 - 03.2025
  • Directing all operational aspects including distribution operations, customer service, human resources and administration.
  • Assessing local market conditions and identifying current and prospective sales opportunities.
  • Develop forecasts, financial objectives and business plans.
  • Managed budget and allocated funds effectively to support operational goals.
  • Developed personnel through targeted training, coaching, and motivation to enhance team performance.
  • Identified improvement areas and proposed corrective actions to address challenges and capitalize on growth opportunities.
  • Sharing knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
  • Ensured compliance with all regulations and laws.
  • Staying abreast of competing markets and providing reports on market movement and penetration.

Sales Representative

Barco Chemicals
Matabeleland Region
05.2023 - 05.2024
  • Identifying potential customers and securing business with them.
  • Monthly sales projections and forecasting.
  • Conducting customer visits and addressing their concerns.
  • Issuing quotations, proforma invoices and invoicing.
  • Day to day administration of Bulawayo branch as assigned.
  • Highlights:- Assisting Barco team drafting yearly marketing plans, company profile and making inroads into Victoria Falls and Gwanda Markets.

Sales Manager

Mellcorp Engineers
01.2022 - 12.2022
  • Market Research and forecasting.
  • New business development.
  • Market Planning and business proposals.
  • Oversight of Sales team and development.
  • Social Media management.

Sales Consultant

ZB Financial Holdings
Chinhoyi Branch
04.2018 - 12.2021
  • Managed and supported a portfolio of 200+ customer accounts, providing tailored banking solutions, financial guidance, and relationship management services.
  • Assisted 50–100+ clients monthly with account services, product enquiries, onboarding processes, and issue resolution, maintaining high customer satisfaction levels.
  • Generated and followed up on customer leads, contributing to increased adoption of banking products including accounts, loans, and other financial services.
  • Supported sales initiatives that contributed to achieving monthly/quarterly branch targets, through customer engagement, referrals, and cross-selling opportunities.
  • Processed and verified 100+ customer applications and transactions monthly, ensuring accuracy, compliance, and adherence to KYC and banking regulations.
    Maintained accurate customer records and utilized banking systems/CRM tools to improve client tracking, reporting, and service efficiency.
  • Reduced customer response times by improving follow-up processes and coordinating with internal teams to resolve client requests efficiently.
    Built long-term relationships with clients, contributing to improved customer retention and increased business opportunities

Market Research Analyst

Fatality Digital Media
Cape Town
01.2018 - 12.2018
  • Conducted market research and competitor analysis to identify customer trends, target audiences, and new business opportunities, supporting digital marketing and sales growth strategies.
  • Managed lead generation and appointment-setting activities, engaging prospective clients through targeted outreach and maintaining a consistent sales pipeline.
  • Utilized CRM platforms including Pipedrive to manage leads, track customer interactions, update sales activities, and improve pipeline visibility.
  • Supported digital marketing campaigns by analyzing audience insights, campaign performance, and market data to improve customer acquisition strategies.
  • Researched and qualified potential clients, improving lead quality and assisting sales teams in converting prospects into business opportunities.
    Maintained accurate customer records and sales reports while monitoring key performance indicators (KPIs) to support decision-making.
  • Collaborated with marketing and sales teams to optimize outreach strategies, improve appointment conversion rates, and strengthen client engagement.
  • Generated and qualified 200+ sales prospects per month through market research and targeted outreach initiatives.
  • Improved lead tracking efficiency by maintaining and optimizing CRM workflows in Pipedrive.
  • Supported campaigns that increased client engagement and contributed to improved sales pipeline growth.
    Scheduled and managed 50+ qualified appointments monthly with potential clients.

Customer Service Officer

TM Pick n Pay
Chinhoyi
08.2016 - 03.2018
  • Resolved 30+ customer queries and complaints daily regarding refunds, exchanges, price discrepancies, and damaged goods, maintaining 95%+ customer satisfaction.
  • Delivered product information, stock availability checks, and loyalty program support to enhance customer experience.
  • Managed customer loyalty program sign-ups, points queries, and card replacements for 200+ members per month.
  • Coordinated special orders including bulk purchases, lay-bys, and out-of-stock requests, improving customer retention.
  • Monitored customer satisfaction levels and escalated recurring issues to management.
  • Coached front-end cashier staff on customer service standards and conflict de-escalation techniques to enhance service delivery.
  • Authorized POS overrides for voids, discounts, and age-restricted sales to minimize cashier downtime during peak periods.
  • Reconciled 8+ tills per shift, managed float changes, and performed daily banking with 100% accuracy.
  • Troubleshot EFT/card machine issues and coordinated with IT/finance to minimize transaction delays.
  • Liaised with departments to swiftly resolve customer issues and support service continuity.

Education

Cities and Climate change -

United Nations Institute of Training

Bsc Honor's Degree - International Marketing

Chinhoyi University of Technology
Chinhoyi , Mashonaland West

Certificate of Proficiency -

Insurance Institute of Zimbabwe
Harare

Digital Skills for Africa -

Google iab Europe

Public Speaking for Sales -

Saylor Academy

Skills

  • Key Account Management
  • Business Development
  • Sales Leadership
  • Sales Communication
  • Client Relationship Management
  • Sales Forecasting
  • Revenue Growth
  • Market Expansion
  • Strategic Planning
  • CRM proficiency
  • Stakeholder Management
  • Stakeholder Engagement
  • Team Leadership
  • Team development
  • Content Marketing
  • Commercial Awareness and Business Acumen
  • Digital Marketing
  • Excellent Command of CRM systems
  • Stakeholder Engagement
  • Team Development & Leadership
  • Digital Marketing
  • Excellent Command of CRM systems
  • Stakeholder Engagement
  • Team Development & Leadership

Languages

  • English
  • Shona

Timeline

Key Account Manager-Business Development

Intergrated Properties
01.2026 - Current

Business Administrator

Barco Chemicals
05.2024 - 03.2025

Sales Representative

Barco Chemicals
05.2023 - 05.2024

Sales Manager

Mellcorp Engineers
01.2022 - 12.2022

Sales Consultant

ZB Financial Holdings
04.2018 - 12.2021

Market Research Analyst

Fatality Digital Media
01.2018 - 12.2018

Customer Service Officer

TM Pick n Pay
08.2016 - 03.2018

Cities and Climate change -

United Nations Institute of Training

Bsc Honor's Degree - International Marketing

Chinhoyi University of Technology

Certificate of Proficiency -

Insurance Institute of Zimbabwe

Digital Skills for Africa -

Google iab Europe

Public Speaking for Sales -

Saylor Academy

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Takudzwa Phiri