Takya Sizer
Pottstown,PA
Summary
With a proven track record at Tory Burch, I excel in enhancing customer satisfaction and driving sales growth through effective team leadership and innovative marketing strategies. My expertise in retail merchandising and exceptional communication skills have consistently fostered a positive work environment and achieved notable performance improvements, including a 104% secret shopper score. Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Tory Burch
06.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Assistant Store Manager
Kate Spade New York
09.2020 - 06.2021
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Reconciled daily sales transactions to balance and log day-to-day revenue with The Pulse Software.
- Answered questions about store policies and concerns to support positive customer experiences.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Analyzed and interpreted store trends with The Pulse/ Storeforce to facilitate planning.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Supervisor
Kate Spade New York
06.2017 - 08.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Had consistent top Kpi metrics throughout Mod shifts
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Associate Store Manager
Jockey
07.2015 - 05.2017
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Contributed to team success by exceeding team sales goals on Black Friday making our store locator number 1 in the company without a store manager
- I had a 104 % in my personal secret shop
Keyholder
Jockey
02.2014 - 07.2015
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
sale lead
Ann Taylor Factory Store
11.2012 - 02.2014
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Followed merchandising guidelines to present visually appealing displays.
sales associate
Ann Taylor Factory Store
11.2010 - 11.2012
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma -
Upper Darby HS
Upper Darby, PA2004
Skills
- Customer service-oriented
- People-oriented
- Cash register familiarity
- Detail-oriented
- Strong work ethic
- Friendly demeanor
- Excellent communication skills
- Goal-oriented
- Staff training and development
- Goals and Performance
- Staff Supervision
- Business Development and Planning
- Scheduling
Websites
Timeline
Assistant General Manager
Tory Burch
06.2021 - Current
Assistant Store Manager
Kate Spade New York
09.2020 - 06.2021
Supervisor
Kate Spade New York
06.2017 - 08.2020
Associate Store Manager
Jockey
07.2015 - 05.2017
Keyholder
Jockey
02.2014 - 07.2015
sale lead
Ann Taylor Factory Store
11.2012 - 02.2014
sales associate
Ann Taylor Factory Store
11.2010 - 11.2012
High School Diploma -
Upper Darby HS
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