TAKYRAH FLOWERS
Marshall
Summary
Results-driven Licensed Insurance Agent with 8 years of expertise in complex insurance policies and risk management. Leverages negotiation skills to secure optimal coverage for clients while enhancing satisfaction through strong relationship building. Drives growth using strategic sales tactics and effective problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Tesla- Sedgwick Claims
Remote
10.2025 - 05.2026
- Processed policy changes, renewals, cancellations, and claims accurately and on time, ensuring customer satisfaction.
- Educated customers on policy features and benefits, enhancing understanding of claims processes.
- Assisted with billing inquiries and payment processing, resolving customer service issues effectively.
LICENSED INSURANCE AGENT
USAA-Teletech
Remote
02.2024 - 06.2025
- Analyzed clients' current insurance policies and Recommended additional coverage.
- Prepared and presented tailored insurance quotes to clients, aligning options with their needs.
- Assisted clients in selecting appropriate insurance policies to meet their needs.
- Conducted thorough policy reviews to ensure compliance with regulations and guidelines.
- Educated customers on insurance products and services available through the company.
CLAIMS TECHNICIAN
Blue Cross Blue Shield of Texas
Dallas
06.2019 - 05.2022
- Evaluated health insurance claims for accuracy, ensuring compliance with policies and resulting in improved payment processing efficiency.
- Identified and reported discrepancies in claims, resulting in corrected payments and strengthening financial integrity within the department.
- Executed precise data entry for claims processing, ensuring accuracy and enhancing operational effectiveness.
ONLINE SALES CHAT REPRESENTATIVE
Verizon- ETECH
Dallas
11.2017 - 01.2019
- Utilized product knowledge to upsell phone accessories, significantly boosting sales revenue while enhancing customer satisfaction.
- Maintained a positive and supportive chat environment, fostering customer trust and encouraging repeat business.
- Answered inbound chat while entering customer's information, and providing customers with detailed information about their phone services.
- Troubleshot device issues and streamlined customer transfers.
Education
Bachelor of Arts - Computer And Information Systems
Wiley University
Marshall, TX12-2026
DIPLOMA - GENERAL EDUCATION
Martin High School
Arlington, TX01-2016
Skills
- Insurance Documentation
- Regulatory Compliance
- Compliance Knowledge
- Sales
- Customer Service
- Account Management
- MS Excel
- MS Word
- MS Outlook
- 40 WPM
- Communication
- Interpersonal skills
Certification
- Property and Casualty License
Timeline
Licensed Insurance Agent
Tesla- Sedgwick Claims
10.2025 - 05.2026
LICENSED INSURANCE AGENT
USAA-Teletech
02.2024 - 06.2025
CLAIMS TECHNICIAN
Blue Cross Blue Shield of Texas
06.2019 - 05.2022
ONLINE SALES CHAT REPRESENTATIVE
Verizon- ETECH
11.2017 - 01.2019
Bachelor of Arts - Computer And Information Systems
Wiley University
DIPLOMA - GENERAL EDUCATION
Martin High School