TaKysha Mobley-Kittrell
Burlington
Summary
Dedicated Correctional Officer offers 12-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. Expertise in developing training programs that improves team performance and ensures communication of critical information.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Correctional Officer
State Of Connecticut Department Of Correction
02.2014 - Current
- Conducts regular assessments and interactions of inmates and juvenile detainees, of safety and security protocols to implement facility order and reduce the risk of incidents, conflicts, while executing necessary interventions.
- Efficient at inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process
- Conducts regular inspections of housing units and living areas, in compliance with regulation, operational standards that pertains to state Administrative Directives and labor laws.
- Generates detailed reports to enhance oversight of inmate activities and operational incidents for management evaluation.
- Demonstrates strong communication skills and implements de-escalation techniques to ensure safety and order within the facility.
- Develops and implements training programs for new officers, focusing on policies, procedures, and emergency response techniques to improve team performance.
- Engages with mental health professionals to develop tailored strategies addressing inmates' psychological requirements and medical needs.
- Reduce instances of contraband by thoroughly searching inmates, cells, and common areas.
- Oversee inmate interactions and routines to ensure safety and compliance during visits, meals, recreation, phone calls, and showers.
- Streamlines information flow by participating in daily briefings and providing staff with vital insights into inmate activities.
- Contributes to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Mortuary Affairs Specialist
United States Army Reserve
08.2002 - 02.2025
- Managed coordination of mortuary operations ensuring compliance with military standards.
- Developed training programs for personnel on proper handling of remains and documentation processes.
- Oversaw logistics for transportation of remains, optimizing routes and reducing delays.
- Collaborated with agencies to ensure timely communication and support for families of deceased service members.
- Managed inventory and procurement processes for essential supplies, guaranteeing consistent availability for daily operations within the mortuary affairs unit.
- Safeguarded personal belongings and effects of deceased individuals, ensuring they were returned to next-of-kin in a timely manner.
- Determined and recorded recovery locations on maps, overlays, and sketches.
- Assembled teams for search and recovery missions, aiding forensic teams in the collection and preservation of evidence, facilitating efficient investigations into causes of death.
- Upheld stringent health and safety standards within the workplace per OSHA standards, minimizing risks associated with handling deceased individuals or biological materials.
- Developed strong communication skills by liaising with various stakeholders including families, funeral directors and medical professionals.
Security Officer
Securitas Security Services USA
06.2010 - 02.2013
- Monitored premises through consistent patrols to prevent unauthorized access and promote a secure environment.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Recorded and analyzed daily activities and incidents in detailed reports to facilitate informed decision-making by management.
- Trained new personnel on security protocols and emergency response procedures.
- Collaborated with law enforcement during investigations and incident responses.
- Evaluated real-time footage from diverse CCTV sources at a central location to enhance security monitoring of key facility zones.
- Executed duties as an unarmed security officer while rigorously maintaining compliance with established guidelines and procedures.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Implemented robust measures to safeguard sensitive information, ensuring compliance with company confidentiality standards and document handling practices.
Sales Manager
ProActive Solutions USA
02.2004 - 03.2011
- Developed and executed strategic sales plans to achieve revenue targets.
- Led cross-functional teams to enhance product offerings and customer satisfaction.
- Analyzed market trends to identify growth opportunities and adjust strategies accordingly.
- Mentored and trained sales staff, fostering professional development and team cohesion.
- Implemented CRM systems for tracking sales activities and generating reports.
- Evaluated competitor offerings to refine product positioning and pricing strategies.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
Restaurant Hostess
Rainforest Cafe
06.2002 - 05.2007
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Coordinated with kitchen staff to communicate guest needs and special requests promptly.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collaborated with management to develop strategies for improving host operations and guest flow.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Bloomfield High School
Bloomfield, CT06-2002
Skills
- First aid training
- Emergency response
- Correctional facility procedures
- Policy enforcement
- Search and seizure procedures
- Trained in defensive tactics
- Negotiation
- Regulation compliance
- Perimeter control
- Firearms proficiency
- De-escalation techniques
- Conflict resolution skills
Affiliations
Local 387 Union Steward
Certification
- Certified Firearms, Dept of Correction - 2014 to present
Timeline
Correctional Officer
State Of Connecticut Department Of Correction
02.2014 - Current
Security Officer
Securitas Security Services USA
06.2010 - 02.2013
Sales Manager
ProActive Solutions USA
02.2004 - 03.2011
Mortuary Affairs Specialist
United States Army Reserve
08.2002 - 02.2025
Restaurant Hostess
Rainforest Cafe
06.2002 - 05.2007
High School Diploma -
Bloomfield High School