Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tala Fonoti

San Bruno,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

Front Desk Receptionist

Travelodge
San Bruno, United States
03.2019 - Current
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

Supervisor

Royal Laundry
San Bruno, California
05.2015 - 02.2019
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
  • Set overall vision and provided team leadership.
  • Worked with management team to implement proper division of responsibilities

Education

Business

City Colleg of San Bruno
01.2021 - Current

Skills

Telephone etiquette

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Timeline

Business

City Colleg of San Bruno
01.2021 - Current

Front Desk Receptionist

Travelodge
03.2019 - Current

Supervisor

Royal Laundry
05.2015 - 02.2019

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Tala Fonoti