Tala Fonoti
San Bruno,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Receptionist
Travelodge
San Bruno, United States
03.2019 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Supervisor
Royal Laundry
San Bruno, California
05.2015 - 02.2019
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities
Education
Business
City Colleg of San Bruno
01.2021 - Current
Skills
Telephone etiquette
Office administration
Process Payment via cash or card
Microsoft Word, Excel and Windows
Multitasking
Organization skills and detail oriented
Timeline
Business
City Colleg of San Bruno
01.2021 - Current
Front Desk Receptionist
Travelodge
03.2019 - Current
Supervisor
Royal Laundry
05.2015 - 02.2019