Tala FosterBrooks

Greeted patients and visitors in a friendly and professional manner.

Assisted with scheduling appointments for patients.

Provided administrative support to physicians, nurses, and other healthcare personnel.

Managed the flow of incoming calls from patients and other healthcare providers.

Processed referrals for specialty care services as needed.

Answered questions from patients regarding their accounts and billing inquiries.

Resolved customer service issues in a timely manner according to established policies.

Ensured all patient forms were completed properly before submitting them for processing.

Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.

Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.

Coordinated patient referrals to specialists and other healthcare services.

Obtained necessary signatures for privacy laws and consent for treatment.

Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.

Implemented patient satisfaction surveys to identify areas for improvement.

Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Answered telephone calls to schedule appointments and answer patient questions.

Explained various admission forms and policies, acquiring signatures for consent.

Contributed to team meetings, sharing insights and strategies for improving patient access services.

Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

Participated in training sessions to stay updated on healthcare policies and registration software.

Prepared daily reports on registration activities, highlighting areas for improvement.

Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.

Guided patients through the completion of consent and other required medical forms.

Explained policies, procedures and services to patients.

Maintained accurate documentation of patient visits and follow-up care plans.

Greeted patients and visitors in a friendly and professional manner.

Assisted with scheduling appointments for patients.

Managed the flow of incoming calls from patients and other healthcare providers.

Answered questions from patients regarding their accounts and billing inquiries.

Performed data entry into electronic health record system.

Answered telephone calls to schedule appointments and answer patient questions.

Obtained necessary signatures for privacy laws and consent for treatment.

Explained various admission forms and policies, acquiring signatures for consent.

Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Greeted patients upon arrival and ensured they had the necessary paperwork completed.

Assisted with patient registration, insurance verification, and appointment scheduling.

Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.

Coordinated with medical staff to ensure proper patient care was provided in a timely manner.

Provided information regarding billing procedures and payment options to patients.

Collected copayments from patients at time of service.

Resolved customer complaints in a courteous manner while adhering to company policies.

Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..

Scheduled follow-up visits as needed based on physician instructions.

Performed administrative duties such as filing documents into electronic health record system.

Entered new patient demographics into database system accurately and efficiently.

Updated patient charts with relevant information including test results or medical history.

Provided excellent customer service at all times while interacting with both internal and external customers.

Applied HIPAA privacy and security regulations while handling patient information.

Verified demographics and insurance information to register patients in computer system.

Organized and maintained records by updating and obtaining both personal and financial information from patients.

Communicated financial obligations to patients and collected fees at time of service.

Processed patient responsibility estimate determined by insurance at pre-registration.

Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.

Processed insurance verifications and authorizations to ensure coverage of services.

Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.

Facilitated patient registration, verifying all required documentation is collected and filed properly.

Participated in training sessions to stay updated on healthcare policies and registration software.

Contributed to team meetings, sharing insights and strategies for improving patient access services.

Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

Verified patients' insurance and payment methods during admissions or check-in processes.

Provided guidance and support to customer service representatives.

Assisted in resolving escalated customer complaints.

Developed customer service policies, procedures and standards.

Monitored team performance and provided feedback for improvement.

Maintained up-to-date knowledge of company products and services.

Conducted regular staff training sessions on customer service techniques.

Analyzed customer feedback surveys and implemented changes accordingly.

Handled inquiries from customers regarding product information or services offered.

Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.

Coordinated with other departments to ensure a smooth workflow across all channels of communication.

Tracked customer issues and worked closely with relevant teams to resolve them quickly.

Trained new employees on company customer service policies and service level standards.

Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.

Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.

Coached, monitored and motivated new agents to boost performance and enhance job knowledge.

Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Adjusted bills and refunded money to resolve customers' service or billing complaints.